Dasol Han

Let me share my experiences with Indigo apartment and hopefully this helps your decision whether you want to move in. I write this review as I moved out after 16-months of living in one of the studio unit. I'll go with the good things first, bad things and then neutral things that you need to know before making decision. 1) Good thing: location, cleanness, amenities, the feeling of 'luxury' living and ease of requesting maintenance. What's advertised in their website is true. Only takes 2-3 mins to get on 101, compared to a few other luxury apartments in RWC such as Huxley and highwater where you should pass the congesting downtown area to get to the highway. Also, the building is concrete - so almost no noise from neighbors. I loved how quite it was. In terms of living there, I was 100% happy. 2) Bad things: All those good things only come at cost, which is fair. What I did not like is that the property management company "Air communities" sees the customers and current tenants only as source of money. They are very kind and quick when you owe something, when you have to pay something, or when you are about to sign the lease. But when you're trying to negotiate for the lease extension, they go- "we'll review and get back to you within two business days" and you never hear back for a week. I had to call them four more times to hear that their offer is firm, not negotiable. After the move-out, I tried to reach out to them to ask about canceling 1-year long Luxer-one subscription (Yes. You need to pay to get packages, and they will charge you if you forget to pick-up within two days). Again, I heard that I will hear back- which is not the case. Instead, I'm getting lots of automatic text messages asking I am still interested in new lease in this apartment BECAUSE I reached out to the phone number shown in google maps. Still waiting for the answer from them. Don't get fooled by the numbers in the lease extension offers. In my case, they put the total amount I pay a month including all the utilities (But not itemized of course) and then put their offers of "base rent" right below which DO NOT include these utilities. This is NOT a fair comparison, obvious that this is intended to make it seem not much of rent increase. I contacted to the leasing office manager to make it right, asking "Don't you think this numbers are confusing and unclear to the tenants?" But I heard back "Wouldn't they already know how much they're currently paying for the base rent?". I stopped trying to argue. 3) Neutral things you need to know: You are expected to pay $400-$500 in addition to the base rent every month (based on my experience in a studio unit. It may vary depending on the unit size). They DO tell you about this before signing. Here's some breakdown: parking, water, sewer, pest control, other fees, the GAS and ELECTRICITY FOR THE BUILDING, the gas and electricity for your unit (your PG&E account, separate from what they charge you). Also, when you decide to move out- Don't expect to get your security deposit back. They will charge you $180-250 of cleaning fee no matter how well you cleaned unless you use professional cleaners and submit the receipt. They will also charge you the painting labor fee plus the materials (in my case $330), if you have a tiny scratch or stain on walls that looks like you can easily remove. I think they try to meet the standard to provide this clean and luxury unit (as I described in the good things section), so I put it in the list of neutral things. Overall, the apartment is very good if you don't care too much about what you pay and about how the property management company tries to make more profit out of your pocket. Maybe that's what luxury apartments are.