I've been living here since August, and overall, the maintenance team has been fantastic. They're hardworking, and despite a few occasional oversights, they genuinely try to address any issues. The main problem is the front office, specifically Michelle and Cherie, who seem attentive only until you sign the lease--after that, you're essentially on your own. If you drive an electric vehicle, be prepared for major hurdles in securing a dedicated charging spot (which costs more than $200 per month). Even after 6 months on the waiting list, I still haven't gotten one. The building's four shared EV chargers double as disabled parking spaces, which remain occupied the majority of the time by cars not charging. When touring, they'll insist EV charging is readily available, but this is simply untrue. They also claim there are chargers in the neighboring garage at 400 Middlefield, but you can only access that if you're employed by the county offices. Additionally, the garage doors have broken down four times since I moved in, elevators break down frequently, the heating on my floor failed once, and I've encountered recurring problems with appliances, flooring, and insufficient insulation. Other reviews suggest there may be issues with deposit returns upon move-out, which I haven't personally dealt with yet but wouldn't find surprising given the other concerns. One final thing, they have implemented an AI customer service representative that has not been properly built out. The AI pretends to be human but is very clearly (and poorly) automated. Such a shame that when you pay premium rents that you are given an automated, non-personal customer service experience when you are in need of assistance.