My family has been at LOTP for four years now. I feel slightly conflicted when writing this review. We have felt strong community and made life-long friendships, but I can no longer recommend this complex because of a long and consistent history of management injustices (some of which are violations of fair housing law). 1. Security issues. LOTP management has been notified for months (since July 9th!) about the malfunctioning pedestrian gate to our building. It does not lock. The building is located in Center City, Philadelphia. Homelessness abounds. Management has still not fixed the gate. As a result, we have personally seen homeless people (and other nonresidents) roaming the lobby and floors. When we bring it up to management, they gaslight us and demand proof. They seem to disagree that the gate is broken! Please see attached video to see how it opens with no lock. 2. Broken gym equipment. Not to flex here, but I am a gym frequenter. I have never experienced such dangerous equipment - lawsuits waiting to happen. The Smith machine literally gets stuck at random points as you push it up (but it still can move downward!). We emailed management about the risks it poses. They told us that it is older but has no issues. I went to the gym yesterday morning to see if I have been hallucinating. Nope, it still gets stuck. Perhaps even worse, the treadmill will stop at random moments. You can be sprinting on that thing and then in the blink of an eye, the machine is at a full stop. You can imagine the risks posed. In response, more gaslighting from management. 3. False advertising. The building advertises that there is a 24-hour doorman (which was quite important to us on signing, since we have a young family and live in Center City Philly). There is not. In fact, you would not be surprised to find a homeless man sleeping in the lobby or in the common room at night instead. During some daytime hours, a doorman is present. But I haven't figured out what they do yet. They certainly don't open the door for you. Usually behind a computer or on their phone. Further to this deceptive advertising point, I cannot tell you how many of our friends moved in with a certain layout in mind (i.e., the one they signed for), only to realize that their actual layout was completely different (and inferior). By the time new move-ins realize the deceptive nature of their signing experience, it's too late to switch. In my personal experience, when we showed up for our move-in day with a moving team and boxes, the apartment was covered in construction - they told us to come back in a week. Finally, please be aware that the utilities you will be paying are astronomical (in part because of the high community utilities). Much more than at other locations. We were gone all summer (i.e., no A/C, gas, electric, etc.), and still paid hundreds a month in utilities... Mice infestation epidemics, serial flooding in apartments, smoking residents with no management action, etc. There is really no clear way to reach a resolution with this stuff. Management simply deflects. If you complain to someone, they will say they have no power and point you to someone else. That "someone else" says the same line, and the chain continues eternally until you eventually realize that nobody cares about your problems. They will just tell you to hire an attorney, almost mockingly. If you can live with the above, I highly recommend LOTP. We have loved the location and the friends we've made here.