Heather M.

RUN FAR AWAY! THEY ARE THEIFS!! My husband and I gave noticed we would be moving out on 1/28/22. They require a 60 day notice. We sent an email but got no response. A week went by and we hadn't heard from the office so we went down there. They hadn't seen our email and said they would back date our notice to 1/28. THEY NEVER DID. We did our final walk through and were told we would only be charged $250 for a cleaning fee and it would be deducted from our deposits. We got a check in the mail a few weeks later for a quarter of our original deposit. The paperwork showed a move out day of April 8th. We moved out March 28 (60 days from our notice). They charged us for rent, parking, and all utilities beyond March 28. We emailed them to let them know there was a discrepancy on our final invoice. We sent them all necessary documentation to prove the office messed up on our move out date. They told us they would fix it and send us a new check. We didn't hear back for weeks. When we did hear back it was excuse after excuse on why the check hasn't been sent out. It is now August and we still haven't received a check. We have sent several emails with no response. Moral of the story. They are withholding over $1,200 of my money because of an error on their staffs side. I have been beyond patient with them. This has left me with no choice but to take legal action.