The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT