When we first got our tour of the place we loved it, the women helping us was great answered all of our questions at the time we had. Visually is a great apartment which is why we chose to live here. Sadly every single review about the service is true. It really sucks to say that because of how pretty the area is and how nice they are when you try to move in you'd expect them to respond to emails and help out in any way but no. After only living here for 2 months we have experience more annoyances in things going wrong than right. Shower didn't work when we moved in, after it getting fixed the first time it broke again. One of our cars was parked on the street and a tree fell on our car when it was really windy one day and instead of them taking the tree off of our car they decided to cut up the tree and move all of the branches around it and leaving it all on the car, once I went to the leasing office after taking the tree off of the car I wanted to see if they would help out in any way, especially since they just left the tree on the car. The women said oh yeah we knew about that and have the tree trimmers coming to deal with it, AFTER THEY CUT IT UP ALREADY AND LEFT IT ON MY CAR TO FIND ALOT OF DAMAGER. She wasn't helpful in any bit and made the situation worse since she proceeded to say I don't know what you want me to do since it's already happened. You'd expect then to move the tree off of your car and clean up the area. If this ever happens to anyone else in this are don't expect them to help at all. They never gave us our mail keys until we had to go back and ask for them, It takes multiple service requests for anyone to come by and fix whats wrong. Currently our hot water has been going out, it's been reset twice but still hasn't been fixed. We then realized water coming up from the floor and a nasty mold smell coming from the bathroom after 2 times of sending in service requests they finally came in to fix it, we'll see how this goes. Crossing our fingers it's actually getting fixed. If you're going to live on the first floor you better hope no one lives above you and has anything on their patio. There is no covering on there wood slats, all there dirt and water come right down to you patio and makes it look messy unless you put something to cover it. Lastly (for right now) the smart app is a cool idea to have for unlocking and locking the door and turning the ac on, the problem with it is is that it will lock you out of doing anything with the door randomly so it's practically useless and the module on the door when it's running out of battery which is already happening to ours after 2 months of living there won't let you unlock the door and since the app barely works you're locked out until it decides to work for you. I really hope they can fix their management here, if so everyone would live here.