The leasing office bumped up my rent by 15% without doing any renovations or upgrades in my apartment. I had a 15 months lease and the least expensive option to renew cost me $3240 a year. The worst part was dealing with the office. The staff is not responsive and treat you without any respect. They tell you they will follow up - and never do, they talk down to you and make you feel that they do not value you as a tenant. They dragged the process out and I was left with no time to look for an alternate option. Charise doesn't follow-up, but says she will every time. When a tenant doesn't deliver on their promise, the management is on them without any delay, but when the management doesn't deliver - the tenant is stuck. Currently my bedroom is not livable because there is a water leak and there is water sitting in my closet which also causes a terrible stench. So far addressing this issue has been nothing but frustrating as no one has even come in to acknowledge the issue after they promised multiple times that it would be addressed. I will update you on the resolution, but I am highly disappointed so far.