Communities

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

Terrible management. There is no management. Slow maintenance and rude management. They have no time for us they only take the money but no service no customer service! Avalon is way better

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

Malibu Canyon Apartments are a beautiful façade. They do a great job of selling you on the pool/cabanas/BBQs but once you move in you will find out that the jacuzzi is broken for extended periods of time, the cabana lights do not work, and the BBQs are constantly out of order. Once you commit to the lease, they are unwilling to communicate with you because they already have your money. The management is way below par. They are rude and inefficient. However, the maintenance guys are great and extremely helpful. The walls are extremely thin. On the bottom floor, I am kept up at night from my upstairs neighbors' shower dripping. If this place improved the efficiency and attitude of their management, in addition to fixing the recurring problems that are clearly listed numerous times in these Yelp reviews, they would have a whole lot more positivity. But until then, I highly recommend spending your money elsewhere.

Waste of Our time. Misinformed. Expected to see a 2 bdrm / was shown a 1 bdrm not to mention the agent that assisted us barely wanted to show us a unit and had been gossiping with other agents about units to show us.. you know that inside bullshit... not to mention when we walked in we stood in the lobby of all agents view for about 15 seconds before being greeted.. and staff was late returning back from lunch in which hit into our appointment time.. we're good!!

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

Hi This is Ali again and we are listening loud music again !

I regret to inform future residents of Malibu Canyons Apartments about the concerning experiences I have had with the management team, particularly Luis Rodriguez and Francis Bloise. Throughout my tenancy, I encountered various instances of abuse of power and disregard for tenant rights, which I feel compelled to share to prevent others from facing similar challenges. Luis Rodriguez, the manager in place, and Francis Bloise have been uncooperative and dismissive when addressing legitimate concerns regarding move-out charges. Despite providing evidence of a clean unit through a receipt from a professional cleaning service, they insisted on imposing cleaning fees that they admitted are standard for all units, even though such practices are unlawful under California law. Furthermore, interactions with Christian in the leasing office revealed a pattern of arbitrary rule enforcement, where new rules were created to avoid fulfilling responsibilities. Christian's refusal to accept payment via money orders, citing nonexistent rules, only to backtrack upon escalation, reflects a lack of professionalism and adherence to legal guidelines. Jamie, another staff member, demonstrated a lack of attention to detail and care for current residents, focusing solely on prospective tenants. When it came time for me to move in, crucial information and access were withheld until the intervention of a manager returning from vacation, highlighting a lack of accountability and communication within the team. Elena's misguided response to a request to report managerial misconduct by providing the contact information of a maintenance person instead of a superior raises concerns about transparency and accountability within the management structure. Francis, working in the billing department from Denver, failed to adhere to California rental laws by charging painting fees after three years of residency, contrary to regulations outlined in deduction rental laws. This disregard for legal obligations reflects poorly on the professionalism and integrity of the management team. Lastly, Luis Rodriguez's reluctance to address issues promptly and effectively unless directly confronted demonstrates a lack of proactive management and a disregard for tenant well-being. His handling of a significant billing error only after personal intervention further underscores his inadequacy as a manager. In conclusion, based on my experiences, I caution prospective residents against leasing at Malibu Canyons Apartments under the current management team. The lack of transparency, adherence to legal guidelines, and commitment to tenant satisfaction make it a challenging living environment under the supervision of Luis Rodriguez, Francis Bloise, and their team.

Kind of a bummer so so many people are smoking there, and it's supposed to be smoke free. Way too much marijuana, and slowly declined from feeling kid friendly, safe, family oriented and fun, to a little scary, threatening, and misleading. It's sad too because it's a nice property, there are a lot of nice people there as well, the office staff is really nice, but the bad apples have really spoiled it unfortunately.

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

Do not live here. First, when we signed the lease to live here, both my roommate and I signed up for a parking spot. However, they only gave us one parking spot when we moved in and told us they had no explanation for not giving us both. On the first night here, my car was severely keyed on all doors and the hood. The damage was over $4k and I am a law student living off student loans. The office refused to help in any way, there is no security throughout the whole place, and the staff was not kind. Second, after I got my entire car got repainted, my car battery died and my car was stuck in the parking spot. In these two days it was dead, my car door got "dinged" so badly that the paint was entirely taken off, not just a scratch. $400 more to repaint my entire door. We know who it was considering my car was dead and not going anywhere, there was 0% chance it happened somewhere else. The man who parks next to me refused to pay, and the office would not do anything about it again. Now today, he scratched my roommates car door. Once again the office is not helping us at all. The man who keeps hitting our cars claims he "needs" that spot because the spot we have is tight and the office took his side despite the damage and stress he is causing to us, law students with negative money. You lose the right to say you "need" the spot when you are causing severe and expensive damage to others cars and the office has all the power to remove him from the spot. On top of all of this, we still only have one spot for two of us, so one of us has to park on the street every day which the office still did not explain or resolve. Besides the thousands of dollars of car damage, the staff replies to residents unkindly and sassy, it is very unprofessional. They don't work Mondays for some reason. We have had a nasty bug problem. They shut off the power to the whole complex one Saturday afternoon and didn't turn it back on until Sunday morning, giving no notice to majority of residents. Maybe they have a thing for not helping out females, maybe it is because we are young, who knows, but 0/10 recommend living here.

They do a great job of luring people in with their model apartments and pool area. They are extremely persistent until they lock you in. My experience with everything after that has been terrible. The buildings are poorly built, so you can hear everything if you are on the bottom floor, even a simple faucet dripping. They were extremely vague when you sign the lease, and went over it very quickly, so you did not have time to read every minute detail in the lease agreement. Thus, they verbally mentioned things (which I believed to be true), but only found out that those were a complete lie when I moved out and got hit with huge "moving out fees" and got charged a short notice fee because they require 60-days notice when they verbally said 30. Their biggest selling point is the pool/BBQ area, which oddly enough, was broken for several months. You're lucky if you can get a BBQ to turn on, or sit in a cabana that actually has working lights, or go in the jacuzzi when it is actually working (it was broken for a good 3-4 months). They also advertise this apartment as a luxury apartment, but it is far from that. The maintenance staff is great. The management staff is horrible. Choosing this apartment was a horrible mistake.

Probably the worst place I've ever lived.. the ground staff is not friendly the security guard is MIA esp at nite when kids are jumping the fence to go to the pool in the middle of the night.. some have actually spent the night there.. they break the gate every year right before summer. management told me I could not have a party for my granddaughter (family only) when every weekend we cannot get a cabana or a barbecue pit because there's several parties with 50 or more people (even this weekend) and I've lived here for years and can't have a few family members who are visiting from out of town.. they replaced my microwave with one I'm assuming they found in the garbage from somebody else moving out and it does not work.. they say no dogs in the pool area but there's a white lab that walks through there everyday several times a day and people bring their small dogs in everyday.. so what is the rule dogs are no dogs? The price is way too high for what you get here.. the noise is ridiculous from the pool and it doesn't close at 10m.. very difficult to relax and enjoy it. The parties are out of control with people who don't live here and are always coming off the street or parking lot and stand at the gate to have someone let them in or jump it.. they also Park in assigned parking spots and there's no security guard to get them out.. so if you live here and if someone parks in the spot that you pay for you can't do anything about it.. find somewhere else to live you can get more for your money.. somewhere that's more tenant friendly with good security.. a good bit of criminal activity happens here as well

Let me just start by telling you that I have lived in many apartments since my college years and they may not have been as "luxurious" or expensive as Malibu Canyon claims to be, but I received better service, felt more respected and had a better living experience in any of those apartments than I ever did at Malibu Canyon. They try to sell you on the main pool, gym, and tennis courts and claim to be a "smoke free" apartment building. First, for all of the privilege of paying a high rent, you get no cell phone service and your internet will be slow. Not to mention that during my time there, I had many days and nights without electricity. Your rent will also increase every year by a high amount and you will have to pay for parking. I wouldn't have minded this so much if they would have at least remodeled or upgraded the appliances in my apartment but of course, they didn't. I wouldn't even have minded if they would have treated me with respect. For example, I didn't have a working stove for the first 6 months I was there and when I asked for maintenance, I received a person who condescendingly told me how to use a stove. Finally, after three service calls, they finally believed me and said I would be getting a new stove but would have to wait until someone moved out from another apartment as vacant apartments would be remodeled with stainless steel appliances. Excuse me!!! I didn't buy that and demanded a new stove...why should I get a used one if this place is so luxurious???? Also, I never lived with louder, nosier people in my life. I can't tell you how many times I saw the police here over domestic disturbances. Once, I was not even allowed to leave my apartment because the swat team had to come to a neighboring apartment due to a tenant's son who threatened his father and had explosives in his apartment. I am also pretty sure that they missed installing insulation in the apartment floors. I don't mind hearing footsteps, that's normal. But when I can hear the person upstairs open dresser drawers, use the bathroom, flush the toilet, take a shower, have phone calls, hear cell phones ringing and vibrating, pull out chairs in the dining room and make out every one of their moves and know about their personal life when I never talked to them at all is beyond ridiculous. I promise you, I heard EVERYTHING the people above me did and it wasn't pleasant. At times, I felt like I lived under a bowling alley. Also, when you move out they schedule a pre-move out interview and inspection to tell you what to repair and what to expect as deductions from your deposit. I was told I would only be charged a $125 fee for cleaning. They dinged me another $125 for paint. Really? When they gave me the apartment it was filthy and the bathroom looked like a two-year-old cocked the bathtub and toilet. Also, my screen doors to my balcony were broken and dirty. I never complained about the cleaning because I thought I would let it slide. Lastly, and I saved the best for last, the worst part was my neighbor upstairs and their smoking. I complained several times and each time I did, the neighbor upstairs harassed me. In addition, I couldn't even enjoy my balcony because the balcony upstairs kept throwing their cigarette buds and trash on to mine. Do you know how? Through the floor; the upstairs balcony, instead of having a cement floor, had slats of wood as a floor with gaping wide gaps in between. The person upstairs smoked like a chimney and the smell permeated through the vents and my apartment had a terrible smell. Thankfully when I left, I wasn't too far along in my pregnancy so the second hand smoke wouldn't affect my baby. After everything that I paid and the complaints, they never did anything about it. I was miserable in this apartment. Management is terrible and they don't care about the tenants. They never helped me unless I owed them money. Flora had a bad attitude, Cherise never responded to any emails and all the other staff came and went very quickly. I can see why. Save yourself - look away!

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

We moved out in March 11 and we didn't receive our security deposit yet, today is April 23. Manager said we sent check to you and it's not our problem now, it's your problem if you didn't receive it! It's ridiculous. Be ware, that company can not refund you money after ending you lease contract.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

Monthly power outages lasting over 12 hours. Not the management's fault, but still a fact of life here in this location. Expensive, noisy, embarrassingly terrible landscaping. The maintenance crew are the only decent thing here.

*****PLEASE - PLEASE - PLEASE*** Do "NOT" rent from Malibu Canyon Apartments or any property from Aimco Co. You will be sorry if you do. These people lie right to your face and it will cost you lots of cash at the end when you move out in extra "Bogus" fees... Please Do "NOT" rent here; do yourself a huge favor...! Don't be fooled by Elisabeth D's positive review. You will live in Hell and deal with the DEVIL if you do business with these Despicable - Lying people. You will not get your deposit back and you will own more in "made up" fees...

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

Honestly, the amenities are nice and the pool is awesome, but their service is awful. My roommate and I are female college students and first time apartment renters and they knew that and screwed us over by not informing us that we had to give them a 60 day notice that we were moving out at the end of our scheduled rent date. So again, without telling us we were forced to pay a late fee of $2,600 and on top of that pay for another months rent even though we had to move out on our scheduled move out date. Paying for a month that we weren't even there for which was another $2,100. Also, even if your apartment is in really good condition by the end of your lease, they will still say that it needs to be repainted which is another $240, which comes out of your deposit. They use they're hidden fees and rules to screw you out of your own money. The worst experience I've ever had by far. I'm a college student for crying out loud, I don't have $3,900 to give you after I've already moved out.

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

I don't know where to start. The manager Luis doesn't provide any help or answer phone calls, and the other guy named Michael is just completely useless in the leasing office, and chooses to continuously be rude to customers when customers need to be infuriated about a certain situation. This is not the first time, as he just doesn't want to do his job, and when ever approached, he will do his best to make sure you know that his job doesn't require him to help with whatever you need, but that you need to contact someone else.

If you like living next to a landfill then this is the place for you. Don't be surprised at the roaches and rodents though.

I can't wait until my lease ends. I took a chance. I went through an absolute nightmare from day one moving in. All the reviews below about staff and management are correct. They are not and never will be, on your side. They are not and never will be, on your side.I know it's hard to find a place to live but you will have nothing and no money as they continue to add fees without your consent. Constant. It's a money sucker and they will fight you on a random fee for an additional $100 on a $2900 tiny apartment. Don't do it. if only the amount of people hurt here could rise up and sue Malibu Canyon Apartments, they'd be shut down. Rightfully so.

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

My contract was end at Aug19th,2019, I moved out early on Aug 2nd, I returned everything ; keys wristbands and paid all my fees also giving my forward address for deposit return; the office told me my deposit returned in next 6-8weeks, till yesterday I send them email to notify them they just reply me say it is undeliverable because they cannot figure out the right address. If I don't send this email, they probably never tell me anything about this.

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit: don't be fooled by the canned response from management to this review. I've emailed that same email multiple times - they just say that they've forwarded my concern to my leasing office, who I've mentioned before, don't respond. Edit #2 - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

DO NOT get fooled by the pool and BBQ grills! The front office is horrible, and will LIE about everything!! They tried screwing me big time before I even signed! They wasted so much of my time. If you are dumb enough to want to move here, listen to me, and listen well, PROCEED WITH A LAWYER!!!

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

Really wish I would have read all the reviews prior to contacting this place or renting here. Haven't even moved in yet and already having issues with this place. Nobody is on the same page. Already paid several thousand to them. Signed the lease. And they send you this legal doc that when I showed to our attorneys he laughed at it. Basically trying to get you to sign your rights away. Then I was told since I'm relocating for work from Hawaii, that a co-worker could come in and pick up the keys either tomorrow or Thursday. Then I'm told not until they get the hard copy of the court doc that I mentioned above. Then I call Amanda the manager and I'm told NOBODY else can pick up keys for you, no matter what! Well I work in financial and real estate and I can tell you the way they conduct theirselves is unprofessional and borderline illegal. I'm looking now for another place to call home.

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

We had an absolutely terrible time here. You'll hear this time and again from people who live here...it's beautiful, the pool is great, but the management and service is absolutely dreadful. We had problems with our lease from the get-go, and the front office demonstrated that they were absolutely incompetent to do anything about it. They consistently overcharged us for our monthly parking permit which they made us get, and despite acknowledging the fact that we were being overcharged, the women I spoke with at the front office had no idea how to get it removed from the monthly bill. Move-out was equally dreadful, as their policies are convoluted and unfair. My advice is to STAY AWAY. They lure you in with the beautiful pool and the nice model apartments, but you'll be buried in fees and debt by the time you leave. Don't put yourself through hell...find a better place to live.

Do NOT rent here. They steal your money. Horrible customer service. Everyone in the leasing office is clueless and has no idea what's going on. This place is horribly run.

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

Absolutely horrible, the AC broke for 3 weeks in the middle of the summer and nothing was done about it until a maintenance man was flagged down in person. It is impossible to speak to anyone at this complex the staff don't answer phone calls or emails.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

Probably the worst place I have ever lived. For paying over $3800 a month, we have had nothing but issues and a lack of attention from management. It is disgusting to have roaches falling from your vents and coming up your shower and stepping on them, yet when we brought it to management's attention, the issue went around in circles and was never solved. When pest control finally came, we were moving out and had been dealing with the issue for over two months. In addition, we were charged $400 for a painting damage, yet we didn't have anything on our walls, other than small thumbtacks, and were told it was an upkeep charge... so we're paying for the apartment upkeep? $3800 isn't enough for that? Seems as though the other reviewers have had similar experiences. For such a steep price, you'd expect better service. Having to fight with management over roaches was truly a low for us - I expected to at least live in a pest free apartment (are we asking for too much?) Just the most disgusting experience ever (not just talking about roaches), I tell everyone I know to avoid this complex at all costs.

I enjoy living in this complex, except for a few things: 1. new fees keep being added, such as a new fee for a parking spaces. 2. multiple fires in the immediate area, including a fire dept mandated evacuation for one of the fires. 3.Flora B makes renewal of leases and any interaction with her an awful experience. Her offensive remarks and tone were witnessed by my friends, who couldn't believe her behavior..i left a message with the manager, but never heard back. She makes me want to move, My experiences with the rest of management has been good. I wouldn't recommend this place to friends or family while she is here..

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.

I have lived here for a year .. the pros: pet friendly , amenities, newly renovated and great location cons: no cellphone service you have to connect to wireless, management is rude and never returns your calls or answers the phone, maintenance never shows up at the appointment time you make and when they do they are always clueless and cannot fix the issue - example they had to fix my AC three times and still have not be able to figure out why my closet light is leaking water. Also maintenance will come and go as they please even if you tell them not to enter you place they don't care and yes they brake/move all your stuff around.

IF I CAN CHOOSE, I'D GIVE THIS PLACE ZERO STAR! Pls believe all those ppl who have negative experiences with this place. They are all true. They only have a very nice large pool and a very fancy office to lure you in, LOL (like i was lured), so you would want to stay. After that, everything is MONEY. Late fee - money. Car spot - money. Services - money. Lost things - money. Just don't, please! For your own sake!

Please avoid working with AJ, he is a sales rep/ leasing manager. I am a current resident of Malibu Canyon and I've been living here for the past 18 months. I've visited the leasing office because my lease is coming to an end and I wanted to verify a few details. AJ was very unconcerned with my questions and was extremely dismissive. This is a reminder to be kind to whomever you interact with. I left that interaction very unsettled and, it is unfortunate, that he is representing Malibu Canyon.

This whole entire place is a scam. They show it online like it's the most amazing paradise on earth. All they have is a nice pool and that's it. The apartments itself are absolutely terrible and the residence are also terrible for the most part so many addicts in here it's disturbing, the apartments that sell are extremely cheap. I would rather live underneath a bridge with a warm blanket, then live over here Not to mention, the staff over here is extremely unfriendly. They are so fake and they do absolutely nothing that they are supposed to do.

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

It's 11:30 pm and no regulations and rules being enforced for the pool. Music blasting and people screaming.

Dissatisfied!!!! False service promised, THEY DID NOT COMPLETE services for air filters, smoke detectors, and lighting water heaters. They do not have records or receipts of these services upon requesting proof of service after noticing I've had respiratory system issues for the past month.... No one in management has a sense of urgency for your concerns. They don't seem to care about resident safety or health given their delay in response to my urgent concerns. All they care about is occupancy. There has been recent past incident that I've been made aware about a resident with GUNS. In my opinion this could have potentially put me and other residents living above in danger and failed to notify residents. I have tried to address major concerns both in office and via email with Adam Schultz, Area Vice President and have not heard back since 11:58am this morning. Goes to show resident safety and grievances are at the bottom of their to do list. NOT A PET FRIENDLY PLACE AND AMANDA BEGIN SHOULD NOT BE A MANAGER. She fails to properly identify disturbances and goes into my resident portal account unauthorized adding notes as if I entered them..... Most of not all of the management team here seems to only have Retail management experience which explains their lack of hospitality...

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

Read the negative reviews. Living here, if you could actually call it that; is really awful. Some compare it to a trailer park. That is an insult to trailer parks.

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. I have attached some pictures for your enjoyment, and advise you to stay away. Ignore the fake posts about the "emaculate"grounds. I would give this place zero stars if I could.

My car was stolen from my parking space. I am beyond devastated. There is no gates OR cameras so now I've left a police report but we don't have help finding the thief from the apartment! Ridiculous! This is "Calabasas" & "Luxury" NOT Except-able Were paying a high price every month and basically feel No security AT ALL. I also feel very violated and not safe! BEWARE there is people here lurking to take advantage of tenants. I'm not saying tenants themselves. But this apartment is definitely a target. Been driving for over 15 years and never have I had a car stolen! WOW from my own parking space that I pay 20$ A MONTH to park in! Hmmm calculating all the parking fees here from each unit per month per year THEY SURE CAN AFFORD A GATE AND SECURITY CAMERAS. Something MUST change their needs to be gates here and also SECURITY CAMERAS come on now there is SEVEN HUNDRED something units! We have kids here. Where is the security before something worse happens. Physical property is one thing but we are now fearing the worst what is next! Don't let it happen management. Up the security here for the tenants and children's sake. We've lived here almost a year, and today I am sick to my stomach and so bummed out! Furthermore the manager of the apartment just called to ask that we take down the review because it will seriously hurt them!! don't you think it hurts to have our car & property stolen with no answers????? When I address the LACK of SECURITY And that camera should be installed the woman proceeded to tell me "I can't even imagine the MILLIONS AND MILLIONs of dollars it would cost to do that" wow really. To put up a few camera in each parking lot. Someone needs a management class. This is not how you deal with tenants in this type of situation! .... THE NEWSPAPER will be informed next. Very upset here. We're paying the cost for this and management Only cares about reputation! REALLY SAD! It "hurts your reputation" oh but it doesn't hurt you that your tenants are having this type of thing happen to them, newsflash very Selfish mentality

Wow, I honestly cannot believe I pay $2000 a month for this place. I have put in now 3 service request for GIANT ROACHES in my apartment. I've found them coming out of my refrigerator, my air conditioning vents and even my bathroom. I have a cleaning lady come to my apartment every other week, I clean my apartment like crazy and spray pesticides so keep them away which I hate because I have a three year old. Apparently they have told multiple people that are having this problem that "it gets worse before it gets better" said by the office manager. TERRIBLE, do not rent from here!! There are apartment down the street that are way cleaner!!

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Keeps getting worse. The electric gate on the first pool has been out for over a week, just been out again now to go in the pool and the gate is still broken on both gates you can't get in. I also noticed that the pool rope has been tied around the gates from the inside to stop you from opening it. There has been no notice up to say why the pool area is closed. One of the ellipticals a has been broken for 4 months, the treadmills work sometimes, they gym itself is absolutely filthy. The trash and coyote problem is out of control !!! See attached pictures.

The appliances are outdated, dumpsters are overfilled, the workers fly around on their golf carts and make you, the resident, have to step in the mud so they can keep driving their stupid golf carts to "clean up" and "fix stuff" at the pool. It's funny that the only time I see them doing that though is when their is a 19 year old college girl tanning. Then they will stay at the pool for hours while they "fix stuff". The "adults" around here are always just walking around drunk and getting in domestic fights, you'll always see the cops here. The city has a car that will come through twice a week and right tickets for any kind of BS parking violation they can find, so make sure to warn guest when they come cause they will probably get ticketed. The people at the front desk are clueless, I know they are just going to respond with some dumb automated "We're sorry to hear about this blah blah" I recommend the Avalon apartments which are very close by.

Don't live here it is the worst place ever! if you like to listen to a bunch noise...door slamming,Dog shit everywhere people stealing your mail, rude neighbors, people smoke in front of your apartment complex, people speeding 75 miles an hour down the street. if you like to live in a noisy place is the place for you! oh I should also state and how the noisy kids that live around here play baseball from your place scream and yell and I'm not kidding! I like kids and I've had kids but the kids around here are obnoxious! the views are the only plus here. and management suck Amanda begin bullied us into eviction and eventually doing that which has ruined our credit and we paid every month on time... based on the fact that they did absolutely nothing about the noisey neighbors below us and all the noise around us.the management here does not care about you at all they care about is money money money do not let them lure you into a lease here because once you sign you're going to pay a shitload of money and carport fees and anything they can mingle you for!

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

Incompetence or jerks? Please consider this warning. I had a continuous issues while Iived at these apartments. While I lived here, the management would ignore our requests (it got so bad, we were being billed charges like pet fees that did not apply to our unit). I moved out a year ago AND HAVE YET TO RECEIVE MY RENT DEPOSIT BACK. Management has confirmed that I would get. I have confirmed the amounts and everything with their corporate office but the actual people are so incompetent I have not received it. They I am stunned. I wish we never lived here as a year later I am trying to get my deposit.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

We lived here for 2 years. If you believe in energy, you may want to consider not living here. It really was like living in N. Hollywood with only a little more nature. Between the constant policing of the area, cockroaches in the kitchen almost every week ( I am a super clean person ) not being able to put plants on your balcony without a fine, hearing coyotes howl every night ( every night ) no joke... Even heard a few small dogs get eaten alive on the mountain over the years... The property owners are super cheap and if you are 1 day late on your rent (1) you will be publically humiliated with a notice on your door with your name facing out so everyone knows your name, ( talk about no regard for your privacy and dangerous ). God forbid if you have a maintenance issue, it takes them days to get to you and while your waiting don't be surprised if your 1982 dishwasher and garbage disposal break down too. It's an overpriced nightmare. Don't be fooled by the exotic pool, it's filled with nothing but crying babies and teenagers drinking alcohol in cups while swearing. I think it may be built on an old indian cemetery, that's how bad it is. Proceed with caution and look at your rental Bill closely, they charge you for things that they don't tell you they charge you for. Super shady and offensively gross

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

I moved out of here three months ago, and having resettled finally, I am still very upset. PRO: The gym and pool are nice. CONS: MANAGEMENT: They will take weeks to respond to your e-mails and phone calls, they will issue eviction notices before they issue violation notices that are the basis for the eviction, and they are incredibly rude as soon as you've finished signing the lease. They tell you they have no time to deal with your issues because they're too busy--obviously forgetting that their job is to deal with your issues. I know many people who have lived here, and I do not know a single person who has got back more than $50 of their security deposit. They double charge you for cleaning when you move in and when you move out. And when I moved in, it wasn't even clean (yeah it was empty, but it was dusty and the floors turned my feet black). REPAIRS: Repair requests will be neglected for months unless they are "emergency" status--then they will only be neglected for weeks. I endured a week without hot water in winter and had to shower at the pool. ATMOSPHERE: The cops are here once every two weeks because some drunkard is causing a scene. And every time this has happened during my tenure here, it was not some drunk college student. Twice, it was a drunk and violent adult. Obviously this is not the fault of the complex, but it something to worry about when you park your car outside and walk back to your apt late at night. People are constantly sneaking into the pool/gym that don't live there. They throw parties and make a mess.

Let me start this story off with this, NEVER GIVE THIS COMPANY ANY PERSONAL INFO! Not even a phone number! They will charge you a deposit and a application fee and then deny you on some wild explanation that makes no sense (like having bad credit but you have almost the highest credit rating available). Then after they hold your money ransom for a few days. You will get TONS of telemarketers calling because clearly they sold my cell number the second they had it. Now weeks have gone by I GET AROUND 30 JUNK CALLS A DAY and my money has still hasn't been released. All and all if I could give this place a zero I would but I am forced to give this trash they call a "company" a one star because they are good at stealing money and selling personal information fast. Whoever runs this scam is human garbage. Don't fall for this ploy to get your personal information.

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

I have just had a conversation with Amanda (the site manager) regarding her termination of our 3 years long lease! The reason for termination is that her "interaction with me was unpleasant". I am happy that we interacted only once (when we had very expensive package lost in their new mail box system). It's hard to imagine what she does with people she interacts on multiple occasions. Despite another year we have to be in this school district, it's nice to leave this place.

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

DO NOT RENT HERE. I paid for an extra day and paid 200.00 $$ to have it cleaned thoroughly and they claimed they would not return my security deposit because I ruined the wall with my flat screen TV. I did not have a flat screen. These people are vultures and will NEVER unless sued will give you back a security deposit.

Rats in the walls (and nesting in my patio), rattle snakes, leaking ceiling, dog poop everywhere, major noise and crowds outside our apartment ... this is just a summary of the major issues we experienced while at MCA. We lived there for 2.5 years and overall I have nothing but distain for the management at this apartment. Let me just give you a bullet list: CONS: - VERY LOUD/BUSY towards the dead end where the trails are. I remember Flora saying "You'll love living down here its so quiet." She literally lied. The crowds of mountain bikers and hikers is insane especially on the weekends (you will never sleep in again) and they start at 6 am. - Weird and illegal activity at the dead end - so many instances of people doing drugs, homeless, people going off into the bushes at night - just weird stuff went down at the dead end. I didn't feel safe there. And the cops know it and often patrol the area. - Rattlesnakes at our patio and front door. Yes I understand this is a natural area, but beware if you have small kids or pets. Dogs were bitten and died due to snakes. - Dog poop EVERYWHERE! No one picks up their dog poop. And the dog poop stations are frequently full and on a hot day you get a strong waft of hot dog poop into your apartment. - Our upstairs neighbor had a leaky AC unit that leaked through our ceiling and onto our living room. What a mess! - RATS IN THE WALLS AND CEILING! I complained and put in maintenance requests at least 3 times and the rats were never resolved. We also had nesting rodents on our patio and rodent feces all over our patio. - LITERALLY THE WORST MANAGEMENT AND COMPANY! The management at the leasing office is terrible. The ladies are fake nice to your face but they are seriously so rude. The company, AIMCO, only cares about your money, they don't care about you as a person. When COVID hit my husband lost his hours at work. We had just re-newed our lease and once COVID started AIMCO refused to re-negotiate our rental rate even though our rental rate did not reflect the market rate. Our rent was regularly raised $85-$115 a month with each renewal, which makes no sense. We had a 625 sq ft apartment, 1 bedroom. Starting rent was $2025. Final rent at move out was $2223. Really? You think market rate changed that much over 2 years? And don't forget the extra $85 charge per month for utilities (water, pest control, garbage, sewer), on top of the $70 for Spectrum (thats the only internet in the area), $40 PGE and $30 SoCal Gas!!!!!! - If you have Verizon there is no cell phone service in the area. Good luck with that! - NASTYGRAMS - They will send you nasty letters, emails, phone calls, and physically come to your apartment to let you know the laundry list of things you have done wrong. Whether its other neighbors complaining about you or things they have caught you doing wrong. You learn to ignore them but they are infuriating. Don't you DARE come to my home, knock on my door during COVID, and complain to me about the things I've done wrong!!!!! These items can include: having plants in certain areas, decorating your front entrance, having hanging items in your patio, brushing your dog outside, washing your car, parking in the wrong parking spot, being noisy. UGH!!!! PROS: - The amenities are nice (pools, dog park, gym) but during COVID they shut it all down and wouldn't give us a rental credit! They said rent did not include the amenities! Um, OK ... WHY DO YOU THINK I PICKED TO LIVE HERE???????? stupid! DO NOT RENT AN APARTMENT HERE!

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

DO NOT RENT! These units are so poorly built and maintained. The noise from upstairs units is unbearable. They are infested with cockroaches and should be shut down. The pest control company that Air Communities/Aimco use is the lowest corporate bid so the units are not properly treated. Additionally I had a leak that ruined my personal belongings due to the incredibly horrible build quality and insurance has been a nightmare. There is no accountability taken by the on-site staff/ "management". The staff are very competent at being duplicitous liars, yet incompetent with everything else. Once again, there is no accountability. My only option in order to leave this abomination of an apartment community was to terminate my lease early, spending a considerable amount of money to do so. Please take my advice and avoid signing with this community, they are despicable and disgusting. The staff and corporation should be ashamed of this community. There is a reason why there are so many negative reviews on yelp. AVOID!

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

I have lived here for three years so far, from 2020 to 2023. Overall, I'd say these apartments are fine but pricey for what they are. I unfortunately cannot recommend, due to the skyrocketing rent (+10% every year) and increasing fees. Apartments are fairly well laid out, but the kitchens are small. Amenities are good. The pools are nice. The gym is small (as most apartment gyms are) but well equipped. In my opinion, the best amenity offered is proximity to hiking and biking trails. You can walk out your front door, and be on the trails in minutes. The hills and the open space are beautiful. If you want to be closer to nature without being too far from the city, this is the place. The buildings themselves are somewhat older, and it does show. My apartment's roof has leaked every winter for the three years that I lived here. Maintenance came and looked at it every year, but it still leaks when it rains heavily. The windows are also poorly sealed, which leads to moisture on my windowsills constantly. In 2020, shortly after my move-in, the pipes burst and flooded my bathroom. Maintenance fixed the issue promptly, but the work to replace bathroom fixtures was sloppy (ie: there are still water stains on the walls/baseboards, white paint on the bathroom floor, damage to caulking around the sink, dents in drywall, etc. caused by their work) My air-conditioning broke down during the hottest part of the summer in 2022, and I spent several days with all my curtains and blinds closed, just hoping the indoor temperature would stay below 90 while I was waiting for a fix. On the upside, the walls must be well insulated, because the dark interior of my apartment stayed in the mid-80s while the outdoors were 110+ F. My washer/dryer needed constant repairs until it was finally replaced after a dozen or so breakdowns and service requests. Luckily, there is a laundromat across the street. None of these are damning problems on their own. I just wouldn't have expected to deal with so many of these problems so frequently while paying premium, luxury apartment rent. And the rent is high, for what these apartments are. Expect that your rent will increase by the maximum legally allowed amount every year (that's +10% every year, no matter what)! And remember: you're outside the city of LA here, so no citywide renter protections can help you. They'll also find little ways to increase fees every year on top of the rent increases themselves (convenience fees, locker delivery fees, and parking fees all increased for 2023!). My rent has increased $700/month over the three years that I lived here. I realize that California housing is a brutal market, but the fact is that the vacancy at Malibu Canyon Apartments is more than ten times what it was when I moved in (60+ available apartments at the moment!). I can't imagine what the logic is behind pushing for maximum allowable rent increases while residents seem to be moving out as quickly as they can. Ultimately, the steep and constant increase in rent and fees is why I could not recommend this complex as a long-term home. Move-out Updates (moving to 1 star): I would now actively advise to not rent here. 1) I was told that I would be charged for repainting after living in the unit for 3.5 years, even for normal wear and tear on the paint. I have never been charged for normal wear and tear, and I am not certain that this is legal. 2) I scheduled an in-person move-out inspection to verify the state of the apartment. AIR Communities provided a 3.5 hour window for the inspection to take place and refused to make an appointment time within the window. I waited in an empty apartment for over 3.5 hours. No one ever showed up to complete the inspection. This is incredibly unprofessional, and is emblematic of the bumbling and disorganized nature of the management of this property.

First and foremost, expect to lose the majority of your security deposit. They charged my apartment on move out nearly $150 for "scuff marks" which is clear normal wear and tear and I have never encountered another landlord charging tenants for something such as that. They tried to charge us with all sorts of other things, most of which I was able to get removed with a lot of hard work, however I would imagine most people would end up getting charged for these without knowing. Secondly, there is 0 parking near most apartments. You can park on the street but face steep fines for street cleaning if you are not super careful. You can pay a ton of money for parking spots, but if you dont select the 'covered' spot which costs more they will either put your spot far away or like me you end up next to a dumpster with animals living on your car due to 'limited spots' even though most spots seem to be open. Lastly, shortly after moving in next to a pool and hot tub, they decided to remove the hot tubs due to it being 'too expensive', so we ended up not being able to use the amenities for the majority of the year as they were under construction. All in all this place is a huge money grab. the apartments are the cheapest in calabasas but after all the expenses, Avalon down the street would have been a much cheaper and more quality choice.

DO NOT COME HERE!!! They are complete money scammers that don't give two Shits about you. The management is horrible, the garbage bins are disgusting, and the owners of the complex don't care about anyone. Additionally there is a huge roach problems, the air conditioners don't work, and the hot water only works half the time. Lastly, it is not safe here because of the lack of security and they are tearing down the basketball courts, which are used more than anything other amenity here. This place does not even deserve a star. NEVER RENT HERE.

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

I lived here for about a year. Like the pool except when management without warning closes for "maintenance". Management poor communication skills including Manuela and due to spanish speaking maintenance personnell communication is always confused. Lots of dogs so lots of poop grass well maintain but with all the dogs who wants to sit on the grass... very poor cell phone unless its sprint. i was told had to pay deposit to get dish after moving in this...ask if kids live next door gets noisy its apartment living...leave your new hi def stereo in storage walls not well insulated. guests find it very difficult to find your location and if they have Verizon forget about it.

Horrible, money grubbing corporation. I put down a deposit on 4/30 for a move in of 6/19. By 5/6 I was fed up with the company. I received 3 versions of a lease, none of which had any of the right information. Wrong lease term, wrong lease amount, even without my name on one! I finally told them to forget it. I lost any good faith and asked for my deposit back. Allyson Oyone, the manager whom I'd never spoken to, refused after I requested that my representative, Tatiana Hartounian, please request that my deposit be returned. The manager Said they sent the lease within 72 hours which meant my $1000 is no longer refundable and they fulfilled their obligation... regardless of whether it was accurate or not so now it is non refundable... 50 days before I was to move in!?! No longer refundable!? So I sent all the proof and correspondence to my bank and disputed the charge. My bank agreed with me. Soooo, I got my $1000 back through a bank dispute. Cut to 6/17: I receive a "closing move out invoice" for $25 which I should pay through my residential portal. I don't have a residential portal! I never moved in! I told them I wasn't moving in on 5/6/2021. I called the corporation in Denver who sent the invoice and was told it is for insufficient funds and will go on my rental report if I don't pay it! Can you believe this!? From a place I've never lived in! How can I pay through a portal I don't have access to!?! And during COVID?! This company is just horrible! I will make sure this doesn't happen to anyone else. If they have done this to you too, please contact me ASAP!

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.