I'm sorry if my star rating is misleading to some people, but Google won't let me give zero stars. I loved my first nine months here. The maintenance people were great and we have the most amazing next door neighbor. Then all of a sudden things flipped and service was terrible. I figured people were adjusting to a pay cut so I cut them some slack and renewed my over priced apartment. The apartment complex does a few major things that had I known about I would not have renewed. 1. They charge you late fees on utilities much more than the amount due without telling you what you will be charged. I pay the rent portion on the 30th of each month then the utilities a few days later. However, sometimes if I know I won't be able to pay later, I throw in a few HUNDRED dollars in hopes to cover the utilities. Sometimes I will get to my front door after being out of town to find a statement on my door saying I estimated a few dollars (so far it has been anywhere as low as 8 and 50.08 at the highest) too short. On top of this amount, they would like me to pay $170 late fee and "delivery fee" on top of it. How can my late fee be more than the charge itself????? And this wouldn't be a problem anyway if I knew how much I was paying for utilities. 2. The utilities things also gets me going because you pay for what you don't use. I was out of town for a month and came back to the highest utility bill yet. No lights on, no heat on, nothing. BE WARNED 3. I had a decorative fall display on my table on my porch along with a broom and an entrance mat. I was told that it is against the policy to have those here. My dog also tore my blinds mid work-week and I was told I only had two days (two extremely busy days in which I didn't even have time for me to shower) to replace them. 4. I have been waiting over a week for a service request to be filled. 5. DO NOT OVER PAY EVER. Once they accidentally over charged me and I spoke with a woman about correcting that. She said she did and that it would be applied to the next month's utilities. As usual, I paid my entire bill on the 30th, only to find out that the charges WERE NOT APPLIED to my bill. That meant I had both a late fee and some missing money. 6. I have mice. As do other neighbors. 7. I have received notices telling me to "stop smoking" (I don't smoke) because my upstairs neighbors drop their cigarette butts onto my porch like it's an ashtray. Even though I have explained this many times, the administration continues to ask me to quit a habit I never started. 8. There is no AC in the "winter" months and no heat in the "summer" months even if it's an abnormally hot/cold day. 9. The cost to get out of one's lease is so outrageous that as badly as I want to leave I'm unable to because it would cost me a fortune. Especially considering I recently lost my job and can't afford their high demands Do your self a favor. DON'T move here. It's like writing your own ransom note. If it gets better I will be happy to let everyone know, but as of right now I wouldn't suggest this place to even my worst enemy because even this is too cruel of a punishment.