We got a quote for a 3 bedroom apartment. When we first met with a leasing agent, they said that utilities were included as a flat rate in the monthly rent. When we moved forward to sign the lease, the lease did not include utilities in the amount quoted for rent. It was going to be an additional $200 per month on top of what they said. I had the quote in writing saying utilities were included and they still refused to reflect the agreement in the lease. Horrible customer service. Do not trust them.