I recently contracted the Covid-19 virus in September and was out of work for approximately 6 weeks. I shared all of this with the managers, just so they would be aware of my financial circumstances. I have emailed and called their out of state "Rent" team, to be ignored regarding requests to waive late fees and to make payments on my account. This company needs to recognize that "no response, is a response". I am very sad to see that the management has taken such a negative position in regards to helping the residents that continue to make this property their home. I have emailed the management, no response. I am now going to attempt to reach out to the corporate office. I am very surprised at how this community has turned around in 1 year. Very disappointing.