Jennifer D. Martinez

The one nicest things about this complex is that they did keep it clean over all. My husband and I travel a lot so we were using the apartment as a base when we would come in from out out town. We had a HORRIBLE experience here at this complex. I am reading some of the reviews and it turns out other residence seem to be having the same issues. There was an error with PG&E and they were billing us for the wrong apartment number. We were not notified of this error for 9 MONTHS!!! We received a huge bill from Monterey Grove stating we owe them close to $2K for PG&E even though we had. been paying the monthly bills and had the statements to prove it. It was like pulling teeth trying to get this resolved, and no one wanted to take responsibly. We kept getting passed on to different departments. I even had the apartment manager tell me that this was not their fault, and there was nothing they could do about it. Unknown to us, you must give 60 day notice to vacate, which in turn they ended up charging us so much more, on top of them trying to collect the PG&E fees!! They charged us a cleaning fee, when we had our apartment cleaned, and damage fees, when there was no damage. They also kept our initial deposit. Very fraudulent, and shady practices here. RENTER BEWARE!!!!!