Bita Adabi

When we first moved into Monterey Grove Apartments they gave us a dirty apartment with specks of grease on the kitchen ceiling and there was a hole by the outlet in the middle of the living room. We included it in the resident check list but also reported it to the leasing office. They said to contact maintenance to help clean the ceiling and fix the hole. Maintenance only fixed the hole but never cleaned the grease spots and the dirt left from the previous resident. When summer months came our HVAC system didn't work, and we were suffering from the heat in heat advisory weeks. We mentioned it to Camyll multiple times and maintenance left a portable AC in our unit, but it wasn't functional and unfortunately nothing was truly being done to fix this problem. When winter months came, our HVAC didn't work, and we were freezing during the evenings. Maintenance would contact Mr. Reliable to fix our HVAC issue and Mr. Reliable would claim that it was fixed however the HVAC wouldn't warm up our unit. Xavier was nice enough to leave a portable heater in the unit which actually worked and helped keep us warm during the night, but Monterey Apartments still continued to collect their monthly rent while our HVAC didn't work. We had designated parking spots that we paid separately for monthly and yet we had multiple events where people would park in our spots, and we had to deal with the inconvenience of trying to find somewhere else to park in the meantime. Camyll was rarely available via text or phone and the leasing office hours of operation were limited by only a few days a week. It presented as though the leasing office didn't screen people prior to accepting them into the community and as a result the community was turning to be very rowdy, unorganized, mail was getting stolen from the mailroom, dog owners weren't cleaning up after their dogs on their daily walks, and people were entering the community that didn't reside there making it sketchy and unsafe. When we broke our lease, Camyll and her team charged us acceleration rent fees that didn't apply to us, bringing the total owed much more than was discussed and giving my family and I the shock of a lifetime. Then she claimed that it was a mistake, and they were supposed to fix it however they wanted their advanced rent money to be paid in advance before they went ahead to correct our ledger. My family and I made sure to not drill into the walls and we cleaned the unit after we moved out, however Camyll charged for both repainting and cleaning and took it out of our deposit. I don't recommend this community to anyone.