The unit sizes and rooftop pool may be alluring, but save yourself the headache of living here. After living in the building for 2.5 years, I am so thrilled to finally leave this place behind. The biggest issues are management, laundry, plumbing, and elevators. Management: First, and most egregiously, the management. Nichole, the "assistant community manager", is easily one of the most uncompromising, uncompassionate, and illogical people I have ever had the displeasure of dealing with. In conversations with her she has cut me off, spoken over me, and said I was "being smart". She has not let me finish asking questions about my lease terms. When I asked for her supervisor's contact information to ask about policy changes, she refused. According to her, if residents want to talk to upper management, she checks with her boss, who then tells her if he does or does not want to speak to the resident. It is completely unacceptable to have no way to contact upper management when there is an issue or question. The leasing office wasn't always this hostile of an environment, as I have had positive experiences with the previous employees who I signed my lease with. There are also pretty severe issues with upper management. One of these issues is that there is little to no notice on policy changes. Nichole said that a certain policy involving notarization for certain documents is not shared with all residents because it does not apply to all residents. As a result, I was unable to process a request in December because I needed to find time to get a document notarized when two weeks prior to the conversation we had, this was not the case. Apparently in that two week gap and beyond, the management has decided that residents do not need to be made aware of the policy. Just because a policy doesn't apply to everyone doesn't mean it shouldn't be made aware to residents. Parking policies are not relevant to all residents but we are all expected to be aware of them. In addition to those issues with management, the rent increases are pretty substantial even though they have started charging for utilities. As a result, many residents who have lived here for years are leaving. The headaches of this building were not worth it when I wasn't paying utilities, and they are certainly not worth it with additional utility cost. Laundry: On each floor there are two washers and two driers. However, when any one of those are out of service, it becomes a nightmare for anyone on that floor and the surrounding floors because it drastically impacts how many people are able to do laundry at once and residents have to use the laundry rooms for other floors. There are more affordable buildings with in-unit laundry. Plumbing: In regards to plumbing, from November 2019-December 2019, I have at least 7 emails about water shut offs or no hot water. In January, I had 8 emails regarding heat and water shut offs. Prior to that, it seemed like there is no water at least once a month, if not more. Elevators: In regards to the elevators, they are out constantly. Whether they're broken or in repair, it is extremely unpredictable if they will be functioning or not. When they're not all functioning, it creates a huge issue between 7 am and 9 am and between 3:30 pm and 7 pm because then there are one or two elevators stopping on nearly every floor. On several occasions, I have had to wait upwards of 15 minutes to just get on an elevator. I feel badly for parents with strollers, people with mobility tools, and anyone with a suitcase because they really suffer the most in these circumstances. There are also issues with moving because they have double booked the one and only service elevator, so if you incur extra charges with your movers, you're out of luck. I pride myself on being a respectful resident who pays my rent on time and follows rules, but I have been continuously disappointed by North Park. The fact that there are 28 availabilities on February 1st, 2020 in a building of this size should be a huge red flag to anyone considering living here.