Alyssa Minchella

I've lived at One Canal Apartment Homes for six years now. We've had our fair share of annoying maintenance and management issues, but continued to renew because we love the location. In the last year the sprinkler system has burst twice and caused us to vacate our home both times. Once with a newborn and then once with a young toddler, both challenging. The second time there was significant water damage to our apartment itself as the pipe was directly outside our door. Management reacted quickly and stated that they fixed the issue and removed all water damage. (Even though our ceiling was open for 6 weeks while they worked.) Two months later, my husband, 18 month, and I are all experiencing significant respiratory problems. Over night visitors began sneezing and sniffling within days of arriving. We reported this to management and vacated the apartment again while we awaited testing and remediation. The report came back with several concerning findings including a six square foot area of water damaged, moist dry wall right next to where I sleep, high humidity both in our apartment and in the apartment hallway where the leak started, and low levels of mold (when compared to the common areas of the building that also experienced water damage before...). Management stated that because the mold levels were low, they would not be taking any further action to remedy the situation. When it became clear our apartment was no longer safe for us and our baby, we asked to vacate our lease with 60 days notice. Management claimed to take our claim seriously, but again reiterated they would not be removing the water damaged parts of the apartment that are still retaining moisture per their independent test and that we would not be able to vacate our lease and be forced to live in an apartment we don't feel safe in. I could go on and on with a laundry list of other reasons you shouldn't live here, but the most important and untenable one is that because they are seeing lower rental rates, they are forcing us to stay in an apartment with water damage that is ripe for mold growth.