I haven't even moved in and I feel i would never recommend this building to anyone. I have signed a lease and am due to move in on the 23rd of this month. Their staff takes between 2 days (if you're lucky) and 5 days to get back to residents, which I find to be horrible customer service. I currently live in the Avalon, and we hear back usually on the same day. For a building as expensive as One Canal, I'd expect better. They make residents sign a "good neighbor" agreement - perhaps they should make their staff sign a "good staff" agreement. I am hoping that my experience will change upon move in. I will update throughout the process. Update - as of the last week, the building has been quite responsive. I have been receiving responses within the same day. Perhaps the pandemic situation cause a temporary shortage of staff. Now I would potentially recommend this property, which is why I changed my rating from one star to 3 stars. More to come soon!