Overall, One Canal is one of the better big apartment communities we've seen since moving to Boston. The leasing staff, concierge, and maintenance staff are really nice. The apartments are fairly quiet, with thicker walls and floors between units. The doors on the penthouse level are much better for sound (and also much taller) than the lower levels, though. We've lived on both the Greenway side and the Canal St. side. The traffic noise on the Greenway side can be rough. The Canal side is much quieter, but you lose the North End/Harbor view My favorite part of One Canal was the fitness rooms. The spaces are large and well-equipped, giving you enough space and everything you need to get a workout in. It's really the thing I'll miss most about leaving the community. Also, the building is REALLY clean and they even clean the grills every day to help with people in the community that aren't respectful enough to clean off the grills afterwards. Now for the negatives... Location. Being across the street from a methadone clinic and Haymarket where clinic patients loiter during the day gets tiresome. My wife had her wallet stolen walking through Haymarket, so it's not the safest area. During events at TD, the noise of fans can be loud and last late into the night. Events also bring a ton of people to the neighborhood, which means 100+ nights/year of crowded local restaurants, and 365 days/year of tourists. It's nice to be walking distance from a lot of stuff, if the crowds don't bother you. Perhaps we're too old, or we're too mature, but as the building began to skew younger, the community spaces lost their appeal. The rooftop/pool, selling points for the building, became a place we avoided. People go up early in the AM and "reserve" spots with towels at the pool, and people make out in the cabanas like there aren't kids around. Residents weren't allowed to reserve community spaces, so it's first-come, first-serve, but ownership CAN reserve the spaces, so if they want to host something, the community takes a backseat. The space was nice, but it often felt insufficient. People often work in the Canal Club, so it feels awkward if you go in to play a game of pool, etc. All of the outdoor space between the 3rd floor courtyard and roof might've been better used for indoor space to allow for the community to spread out in colder months. Concierge staff were spread too thin and not at the front desk when needed. They were tasked with setting up building events, keeping the community in check, managing chaos of the loading area, etc. The inability to really hold down the front desk meant guests slipping tailgating with residents, people standing at the front door, etc. The location of the concierge desk also meant limited visibility of the front door. Bike storage was subpar. Plenty of covered racks, but still exposed to the elements and lacking maintenance area/tools/pumps. The racks are poorly setup for locking/unlocking bikes when racks are full. Despite being "covered," bikes end up dealing with moisture issues like rust, and get covered in construction dirt/debris. You'll want to keep any decent bike in your apartment. Security is poor. The back gate was open during the day so anyone can walk into the community, access bikes, etc. The penthouse floors were "secure," yet anyone taking the stairs can access those floors. Penthouse floors are only "secure" if you try to access from the elevators. Even then, lock your doors, as we had strangers walk into our apartment on two separate occasions. With so many people coming/going, it's best to always keep your door locked when you're home. The freight elevator was overused thanks to the layout of the building. Residents at furthest end of the hall were almost "forced" to use the freight elevator or walk a block's equivalent to the main elevators. This caused the freight elevator to be quite slow at times as most of the back half of the building would be taking it. While dogs can live in the building, the community wasn't really all that pet-friendly. Pets aren't allowed in common areas aside from the lobby, so event space was limited, but we were told there would be dog events, but in over a year of living at One Canal we had only 2 events...both early in our time there. Some buildings we looked at had monthly pet events or even weekly so this was a major disappointment. Overall, many of the issues I had with One Canal are issues that arise in most large apartment community, luxury or not. Entitled people who treat common areas without respect for others will happen everywhere, for example. Fortunately, most of the other issues I've noted, aside from location, can be improved, and I hope they will. The apartments are nice, the spaces are promising, and the staff is nice. In the end, we just couldn't justify the rent costs with the frustrations we had. Especially in a saturated rental market with better deals. Hopefully your experience is better than ours!