Concierge staff is great but it was a disaster dealing with the leasing office. We had to deal with Ashley, and from when we first looked at the apartment, it had two price increases from what she told us was the rent. One AFTER we accepted it but she wasn't around for us to sign the lease. Then when she got back to us, told us it went up again that morning! C'mon, it was ludicrous. Seemed very much like bait and switch. Regardless, we rented there for a year and did enjoy the building. However, after one year and getting a rent increase around $400 to $5,900 I asked Ashley if there was anything less expensive. She told me, 'no' and after coming up on our notice deadline I asked here twice more. She still said nothing else was available for less money. Then, when I gave our notice (moved to Seaport-Watermark), she actually said, "Wow, I didn't know you'd actually move, I could have done something and reduced your rent increase". How is she still working there??? I'm glad we moved on. By the way, the building itself is great, the concierge staff is great. The neighborhood in convenient but a little sketchy with the Methodone (sp?) rehab facility across the street and the dealers hanging out at Haymarket bus station across the street. I did hear from others that the other leasing agent, (Kate?) was awesome. Perhaps if we had her helping us we'd still be living there.