I am EXTREMELY disappointed in Buzzoto and this property management company at One Greenway and beyond shocked to hear they let go of the concierge, Sam. It was an unquestionably poor and unprofessional decision that makes me question the upper level staff and management of the building and Buzzuto. As a resident of One Greenway going on two years, Sam was THE ONLY highlight of the front desk staff. She was extremely responsible, personable (as expected, albeit required, in a front desk job), and professional. She was beyond kind, caring, and conscientious of each resident she came in contact with, concerned with each resident's overall well being and living satisfaction. She respected and treated everyone as an individual, knowing this is our home. Even my boyfriend, who doesn't live in this building, always told me how great his brief interactions with her were passing through the lobby. Sam leaves a positive impact on anyone she comes in contact with at One Greenway, and this is a TOTAL LOSS for the One Greenway community and Buzzoto. There were sooooooo many times packages were lost or not in the system from other Concierge staff, and she always found everything and ensure it was entered in the system correctly. Other front desk staff were extremely unapproachable, and I would wait until Sam was on shift to pick up a package or let her know about any issue. She was a total TEAM PLAYER for One Greenway and the rest of the management staff. She made sure all maintenance requests were attended to and knew each resident's preferences for deliveries off the top of her head. After watching the actions of other front desk personnel (third shift) and prior concierge staff, Sam was the most professional, intelligent, approachable, and conscientious concierge I have ever witnessed in an apartment building. She is quick on her feet and able to make an appropriate and calculated decision that is required in any work situation based on her prior work experience and skill base. Buzzuto and One Greenway Staff: You need to fix this poor handling of personnel or people will leave. The units will not be able to be rented out (without even mentioning the overpriced rent) with the reputation of poor management and handling at this property. The Regional Manager has responded to review on this site, but does not oversee the building on a day to day basis (i.e. knows the working relationships and inner workings). As someone who intimately works in real estate and is very familiar with property management, the Regional Manager is pretty removed only meeting the staff briefly in person. We are all extremely sad Sam is gone.