I am extremely disappointed with the customer service here. I have been in correspondence with Karen since December about getting into a 1 BR 1BTH. I have reached out multiple times to make sure the timelines and dates were correct so I could do my part to get in. I was told I would be put on a waitlist and someone would give me a call, which I never received. I tried reaching out twice, both times I've called no one answered the phone. Today I call and find out there are no more rooms available and the man I spoke to claimed he did not know who Karen was and that no one with that name worked there. I never received an apology. I'm not sure who the gentleman's name was, but he was the least personable person and could really care less that they really screwed with peoples lives here, so now I'm scrambling to find a place to live.