I won't tell you to never rent from this place, it's your living situation and your money. But I would rate them 0/5 if I could due to the poor manner of how they handled things, a couple of them listed below. However, they charged us $400+ off of our security deposit to repaint the apartment. Why? For damages. What damages? "scuff marks... beyond normal wear." Where is the evidence? No pictures were provided, and invoice was sent and that was it. They also handled it in a less than professional manner when I asked for the information (and they still have yet to send evidence of the" damages," which many law firm agrees that" scuff marks" are considered "normal wear" and can often be cleaned, hence cleaning fees). It seems like there are other people with similar issues as well per Google reviews. They sent out an email stating that we cannot have packages delivered to our door and must use their lockers (or shipped elsewhere) or else they will return any packages to senders. It should go without stating, but for purpose of clarity I will state it, that withholding a package and threatening to send back the package if residents do not pay the fee for the lockers they chose to use is less than legal, in fact there is a term for it, it is called obstruction of correspondence (for all intents and purpose, this address is the resident's address, as it is their place of residency during the length of the agreed upon lease), and that's not to mention extortion. Federal statute 18 usc section 1702 strictly prohibits that, and is a federal crime prosecutable by law. I implore all that have been wronged and inconvenienced by this place of business to seek legal consult and take legal action as I am now. At the very least, small claims court. I even offered them an opportunity to right their wrongs, they pretty much said in an email go ahead and have my legal representative contact them.