I visited a friend for 3 hours in Pacific Bay Vistas and parked in the guest parking spot. They towed my car away for $600! The "permit required" sign was covered by their Rent Me box and hence I had no clue of it. One senior staff named Kelley was extremely rude to me when I tried to explain the situation politely. She went to the extend of saying "You can sit and talk all day but I don't care. Go ask your friend for money." As an apartment that claim to focus on tenant satisfaction, I do not think these words are appropriate. On top of the money paid, this incident costed multiple days of effort from my end to follow up on this having to reschedule my work. Overall from my interaction with the staff over several days, I do not think the apartment care about their tenants. There are better apartments where you can be confident that any unforeseen problems like this will be taken care of, as at least a one time courtesy.