My BF and I have been long time residents for more than 2 years, since 9/19/14. For the most part we've enjoyed our stay. We enjoy the amenities but everything is always broken! For paying this much in rent, I expect better maintenance of common areas. The very few times that we have contacted management for assistance, they were not very helpful. I feel like we're always trying to jump through hoops to get help. We've been long time loyal residents who renew our leases despite the hefty rent increases as well as all the common area water and electricity fees that we have to pay every month. Now that we need help with our lease renewal, they are absolutely not understanding whatsoever or willing to help or help us find options. I absolutely agree with the other residents post, once you sign the lease they absolutely don't give a f about you. I thought our loyalty for more than 2 years, our good neighbor track record and the fact that we renew our lease despite prices would mean something but I guess we're just another number to them. It's extremely frustrating that they don't help. They have so many empty apartments and a huge turnover and yet there's absolutely nothing they want to do to retain residents who have been there for a long time. I'm extremely disappointed in management. We were attempting to renew our lease but this circumstance is definitely making us reconsider and we're going to consider taking our business somewhere else where we will be appreciated for our loyalty. PBV needs residents to move in and they offer a promotion as an incentive so I don't understand why they won't help the residents who are currently there so that they continue to stay. This complex is suppose to feel like a community that helps each other. I definitely don't feel this complex feels like a community any longer. PBV has been spiraling downward. We use to think paying the hefty rent is worth the luxury amenities and service but it's definitely no longer the case. If I'm going to continue to have my rent increased, then I might as well go elsewhere where my business and loyalty is appreciated and where my rent is actually being put to good use. Beware before you decide to consider PBV and definitely make sure to read other resident's comments. The complex feels high end with high end service but that is only to get you to sign the lease and that's it. Once you sign the lease, you're on your own. I also don't understand that if funds were to be credited why it won't be credited back to our account when it's our money that came from our bank account. Instead they credit funds to the portal where they hold it to be applied to the next months rent. It's absolutely ridiculous. It's the holidays and it's unfair to hold my funds when they are needed for the holidays. I've tried explaining that but it just seems like management has no heart.