"Noise is a feature you wanted to pay for", "I'm trying to help you, but you refuse to pay more money", and "You get what you pay for" are some of the choice tidbits I've heard from management. To be fair, management can do nothing about the shoddy construction, which is exactly what they do. Their approach to conflict resolution between neighbors is completely ineffective - Rochelle asked me to take time off of work so that I could come in and speak with her about my complaints of noise over the last two months. When I asked if we could schedule time on the weekend, as I can't afford to just leave work to have a chat with her about a complaint she is incapable of resolving, she informed me that she did not work on the weekend. One option I was offered was to move to another apartment. When I indicated I would be happy to move to come to a resolution that would benefit both my neighbor and I, I was informed I would need to sign a new lease at a much higher rate. Locking myself into an additional year with poor management in a shoddy complex for more money is not my idea of a mutually beneficial resolution. Response times to email complaints are on the order of days. (Unless, I've just discovered, you call the property patrol during the day, in which case a response takes only an hour or two.) The saccharine responses to these yelp reviews are just a belated attempt to sway unsuspecting renters into renting here, and their plea for contact to help resolve a problem (after the fact) is about as useful as their ability to *actually* solve a problem. --- Updated 2/23 ----- Five days later, and I still have yet to hear from the regional manager, as promised by the commenter on this review. In addition, complaints that I have made for noise violations have gone completely ignored, both by the courtesy patrol, which I have been told to call as issues arise, and by the apartment management. I don't expect "Royal Treatment", as another reviewer implies; I do expect the management of Pacific Bay Vistas to honor the agreement they made when I moved in: "Community Management will provide each Resident with a quality home and allow the quiet enjoyment and use of such home." "Community Management will respond to disturbances and excessive noise." --- Updated 3/22/2015 --- I still have not heard from the regional manager, as promised back in mid February. Property management no longer returns my emails, and phone calls go directly to voicemail. I now disagree with Rochelle's inane comment, "You get what you pay for" - you don't even get that, at Pacific Bay Vistas.