Diana N.

We pre-leased our apartment and were told that move in date will be August 18 after their grand opening. We made all the necessary arrangements, only to be contacted two weeks before with the news that the units were not ready for move in. They said that it was an issue with the cabinets, so we were expecting the delay to be minor. Today we found out that what was originally projected to be early fall is now mid December. They are expecting people to wait for them until then or to move to one of their other communities, one located in Pacifica and the other one outdated and without w/d. I do have to give them credit for trying to provide options for us, even though the options are just unacceptable. Sam, at the leasing office has been very helpful through this process, hence the stars. Advice for the company, don't pre-lease unless you are a 100% sure of when the apartments will be ready. Advise for anyone looking to move in here, just wait until they are open and fully operational, last thing you want to to be in a situation where you are looking for temporary housing because Pacific Bay is unable to deliver!