Just M.

Beware of the move-out process. They will nickel and dime you. PBV is for people who need a decent place to live that will take dogs. Other than that, I cannot imagine why you would live here. The places are new-ish, but the finishes are cheap. The fact that you have to pay an extra $10/month to actually park a car in your own garage is ridiculous. And the garages are so hard to get in and out of because the spaces are so tightly packed in. I was constantly banging the car door again the wall when I had to get in and out. Though this is not PBV's fault, the weather is perpetually cold, foggy and windy where the complex is situated. So forget ever really using the outdoor grill area unless you want to sit there and freeze. You grill and then leave. We opted to get it professionally cleaned through PBV and were quoted a price of $130 two months prior to vacating. Upon actual move out, it went up to $140. Its $10, not a big deal, but when asked if they could honor the original quote, i was simply told, no the company raised it and there is nothing i can do. Ok. I AM REALLY WRITING THIS REVIEW TO LET PEOPLE KNOW THE PAINTING COST WHEN YOU MOVE OUT WILL BE INSANE. I had one of the maintenance guys come for a "walk-through" about 4 days prior to us moving out. It was then that he drops the bomb, oh, well you have to pay for it to be painted. You need to return the apartment in the condition it was given to you, other than normal wear-and-tear. I am still confused on how some scuffs on the wall are not considered normal wear-and-tear? its expected that you would leave some scuffs I think. Almost all of the furniture was out of the apartment, so the walls were very visible. I was told the it looked to be in pretty good shape and that he had seen charges anywhere from $75 to $250. I said "$250" you've got to be kidding me, i can't imagine painting over some scuffs could cost $250. He just said I don't think it will cost you that much. I was also under the impression that the painting was done in house, not by a third-party company. After dropping off my keys to Rochelle, I mentioned the painting price and said, I can't imagine it would be much. She said probably about $150, but she had seen as high as $250. Again, that seems crazy, but it was out of my hands at that point, I guess, as it didn't seem anyone would give me a firmer price. Fast forward and I get the move-out statement (after I had to email asking for it twice over a week and a half period) and I see that the charge is $200. I asked for more of an explanation, and was sent photos of little scuffs that were an inch maybe two at the most. Again, I said, i can't imagine the cost of painting over these is $200 dollars. Rochelle just emailed back this, is the price and have a good night. You have an unhappy tenant who has paid rent on-time every month, for 14 months and given you no problems and you brush them off? I asked her to forward me the invoice from the company and had to wait again, about a week and a half for her to do this after being told she needed to get it from them. If you were able to draw up my move-out paperwork costs, it would seem that the invoice you received would be on-hand, right? Anyhow, i noticed that the paperwork had partial paint on the line breakdown sheet and then full paint written on the other side and perhaps there was error, as we should not have been charged for a full paint? I emailed Rochelle with this exact question and never got a reply. Terrible customer service. Terrible experience. So the bottom line, go through your apartment with a magic eraser and clean as many of those scuffs as you can. They are a corporation in the business of making money and you will pay.