Heidi D.

NOT WORTH IT! I've never written a review for anything but I feel compelled warn everyone about this apartment complex. My husband and I moved to the San Francisco area in August of 2013 and had only a few weeks to find a place to live. I was so pleased when we first found PBV because it was new, nice and it's a no smoking property (although I've seen/smelled people smoking). We've had nothing but problems since we moved in. -Our first night here we were awoken by smoke alarms in the middle of the night. This smoke alarm problem continued for a few months. -We had problems with our power going out and not being able to get our vehicle out of the garage for work because of the poor design of the garages and not having a back up way to get into the garage when the power is out. This happened multiple times and cost us over $100 in taxis fees. -Our apartment is constantly freezing! Others have said it here but it's true. Even if it's a clear day and 80 degrees outside we have the heat on. I have purchased and placed insulation in all the outlets because I could feel cold air coming though. Our walk in closet which has three outside walls is not insulated at all. It's freezing most of the time but the few times the temp has gotten over 85 it's hot. -The location is not awesome. There's no nice shopping area around. The closest shopping area is Pak N Save and last time I was there I saw someone arrested in the parking lot. -Our dishwasher stopped working during the holidays. Maintenance did come out the next day and determined that it needed a part that had to be ordered. Then the part was lost, they asked me if I had it. Why would I have it? 3 weeks later they came to the conclusion that they were going to have to replace it and wanted me to wait longer for them to order another one. I about lost it, my husband had to take over because I no longer could hold my anger. Almost 4 weeks after the initial report that our dishwasher wasn't working they decided to take the dishwasher out of one of the vacant units and install it in our apartment. -The appliances are the cheapest I've ever experienced in an apartment. -I'm not sure there's any sound proofing. I can tell you at any point where my upstairs neighbor is in his apartment and what he is doing. Apparently he wears ski boots at all hours of the day and throws is dumbbells on the floor when he's done with them. -I went into the office this morning to fill out my notice to vacate form as directed in the letter I was sent and the lady (never seen her before) didn't have one, didn't know where I could get one and suggested I come back when Windy's in the office. However, I travel for work and only had this day to fill out the form before the 60 day notice requirement. The few bright spots: -The property is pretty and park-like -We've enjoyed the BBQs -The gym is nice -Windy is nice and helpful but everyone else I've dealt with in the office is either rude or doesn't know what they're doing and says they'll have to ask Windy when she's back in the office. -Horacio and Jose (I might have that name wrong) are very pleasant to work with and have been helpful when we've had problems -The floor plan of our apartment is nice, there's no wasted space If the rent was a lot cheaper I could forgive a lot of the problems we've had. At the rate they want to charge us for renewal it's just NOT WORTH IT!