I had an incredibly frustrating experience with Pacific Bay Vistas. After moving out, I was unjustly charged a $240 cleaning fee, despite hiring a professional cleaning service, with proof provided. To make matters worse, they sent the charge to collections without proper communication, which caused a 25-point drop in my credit score. The management's response has been slow and dismissive, making assumptions about communication that never happened. It feels like they are preying on tenants by tacking on baseless charges. I've wasted an unreasonable amount of time trying to correct their mistake, and their lack of accountability is shocking. Avoid renting here unless you're prepared to deal with these kinds of predatory practices.