If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.