The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.