On first impression, the Palazzo is paradise. I've lived here over five years but am finally moving because it all continues to go downhill. The amenities are amazing, but they have stopped doing repairs or anything so much of the great amenities are unusable. The management is abominable and a disaster and the turnover is extremely high. They don't respond to maintenance requests in a timely fashion and their customer service is horrific. There is no loyalty to residents who have been here. They would rather have the building be empty than be amenable and cooperative with current residents. I am so frustrated and disappointed with them. Our ceiling has been leaking for over a year and they are now finally addressing it. But barely. There are holes in our ceiling for months while they get bids to fix it upstairs. It won't be fixed by the time we move out. I would suggest looking elsewhere for this price!