I was a resident here for over 7 years and feel well-equipped to assess the Palazzo East in a fair and honest manner. I should start by saying my first 5 1/2 years there were blissful. It was like living in a resort and I had very few complaints, nor did I ever question the value of the rent I was paying. There were a couple of negatives here and there but that didn't bother me, because it still felt like luxury living overall. Then about a year and a half ago it started to go downhill. The common areas were not kept as clean. The elevators kept breaking (sometimes staying broken for more than 48 hours). The poorly accessible, badly lit stairwells leading down to the parking garage were filthy and cobweb-ridden. Security got lazy and more incidents happened. The management was WAY less attentive -- phone calls of varying importance went unreturned and the building manager (who used to be "the guy who cares") stopped returning calls/emails to residents because he's "too busy" running both East and West all the time (get used to this refrain if you need anything done -- apparently he is too busy to do the actual nuts and bolts of his job anymore and we're supposed to feel bad that he's so busy). And that was only the beginning... A big problem with this community is the way it is built. The hallways are vast, which you would think spells privacy and quiet but actually it becomes a nightmare scenario if you have a bad neighbor - and in 7 years there I had many - because the walls are so thin and you're removed from everyone else so there is almost zero accountability to the community at large. In other words, you're isolated from most of the building but if you have one loud, crazy, or partying neighbor, it means you get your own personal surround sound relationship with them. I lived next door to a rotating cast of crazies, including two next-door neighbors in abusive relationships (I'm talking 911 calls, screaming at all hours, running from the police, hearing death threats and talk of suicide - no exaggeration) and a neighbor who felt the need to play house music 24 hours a day. A famous boxer also lived in the unit above me and he would have people over at all hours for religious ceremonies, and it basically sounded like elephants were walking above me because the vibrations were so intense. If you are considering the Palazzo East, you should know that the building 1) seems to attract loud, partying and crazy types despite its perception as being "upscale" and 2) the very nature of the building's layout allows for this kind of behavior. If you're a young woman, get used to men cat-calling at you from their balconies when you come home at night... it's disturbing when it's your home. I have many friends who live in smaller communities or duplexes, and I grew to envy their solitude because something about the sociology/behavior of people changes when they are more intimately aware of their neighbors and not in a large impersonal community. Here are some specific problems that arose in the last year for me: one of my utility bills began to triple, every month, for no reason. This was December of 2012 when it started. Because it is a company that Palazzo is contracted with, I had to go through the leasing office to get help with the matter and it drew out - no joke - into a 9 month-long saga. And it was always me that was chasing people down to get answers. Next, my boyfriend's car was towed even though he had a valid parking pass. That cost him $250. The Palazzo only offered to cover half the cost of the tow. I am STILL owed that money to this day. Then, one of my crazy neighbors got so out of control that I began to fear for my safety. Her abusive ex-boyfriend would stalk our hallway (he was not a resident - Fort Knox security for you) and bang on her door, shouting death threats. I sometimes would have to come to work late because I'd be scared to leave my apartment, knowing he was wandering the hall waiting for her to leave. Security, no matter how many times I called them, were never able to deal with this effectively. I did have to call the police a couple of times as well. After my 3rd 911 call, I had an epiphany that no person paying $2400 a month should have to deal with this kind of insanity, ever and decided to move. To anyone considering this place, I promise you one thing - you will find a nicer, newer, better managed building SOMEWHERE ELSE and it will almost certainly cost you LESS money. The management are an exhausting array of powerless, incompetent, & "too busy" types (manager Steven) to deal with anything effectively. And to top it off the community is getting older and more dated/tacky- looking each year. Life is too short to live at the Palazzo East!