This place is awful. We lived here for a few years many years ago and it was a pleasant experience. We've been living here again for the past few months and the place is horrible. Upon move-in, practically all of our appliances were broken and needed to be replaced one by one. Our dishwasher was broken for 2 weeks. The rents are exorbitant, which makes this unacceptable. The guest parking lot is always full with Palazzo construction workers, so our visitors struggle to park. The elevators are terrible--one day, the security feature stopped working and we literally couldn't get up to our apartment for several hours due to elevators and hall doors being locked. Guards are completely ineffective. Now we've been dealing with constant cigarette smoke pouring into our apartment (in this non-smoking building). Despite a month of complaints, the smoke persists. Would never recommend this place to anyone.