WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.