My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!