In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.