Palazzo West was an absolute nightmare to live in. Never live here. My car was broken into with thousands of dollars worth of damage despite being in the locked garage. The management team is impossible to get ahold of and will refuse to return any calls or emails if you have any issues. I tried to dispute a charge and the management wouldn't talk to me and essentially threatened to send me to collections and bullied me into paying it despite the previous management team saying they would remove the charge. I never post negative or positive reviews, but I felt it was important because if I had read any reviews like this, I would never have moved here. It is billed as resort living and that's accurate in the sense that all of the extra fees hit you as you're leaving. There's fees for everything when you're moving out- beware!