Aimco as usually failing in customer service and common sense. U see only money, not people! The pregnant resident lives in 1 bedroom apartment with total 4 people ( 2 adults, 2 kids), one more kid is on the way. Resident has a balance due to covid. Finally business getting better and they can pay full balance and asking to transfer them to 2 bd. They have the income for 2 BD. So office want they pay balance and wait 3 more months to see if they still continue pay and only than transfer them to 2 bedroom. But resident due day in December, they can not wait so long, my question where is ur soul? Where is ur customer service? This resident lived with u and payed rent for 5 years!!! Do u treat ur pregnant relatives the same? How they suppose to live in 1Bedroom? 5 of them? The worst company ever. Once u sign the lease they don't care what u experiencing at all!!