BEWARE OF BAIT AND SWITCH SCAMS! I recently had an unfortunate experience with Palazzo West and feel compelled to share my concerns in the hopes that no one else gets scammed by this apartment. I was given a tour by the leasing agent named Yesenia, and she showed me multiple different units that were newly renovated. I ended up signing a lease for a unit that was occupied during my tour, so I did not get to see the actual unit, but Yesenia assured me that the unit I would be leasing would have the same updates as the ones showcased during our visit. However, three days before my move in date, I was informed that the floors would be different from the ones I had seen. This inconsistency was a major disappointment and left me questioning the transparency of the entire process. Furthermore, upon viewing the unit I had leased, I discovered that the lights and bathtub tiles were not updated either. The condition of the apartment played a significant role in my decision to sign the lease, and it is unacceptable to lie about three major fixtures in the unit. Such inconsistencies raised concerns and led me to question the integrity of Palazzo West and their employees. In an effort to reach a resolution, I requested that the landlord make the necessary updates to the floors, lights, and bathtub tiles before my move-in date. Unfortunately, Yesenia gave me an attitude, refused to meet the standards that I was promised, and even had the audacity to tell me that I would have to pay an extra $250 per month for these updates. What Yesenia did to me is absolutely horrendous, shameful and illegal, and she needs to be fired immediately. It's obvious that Yesenia waited until the very last minute to disclose the condition of the apartment because she wanted to trap me in the lease and didn't think I would challenge her. Fortunately, I know my legal rights and I'm not afraid to stand up for myself. The moment I threatened to sue Palazzo West for a bait and switch scam, the managers immediately offered to cancel my lease and refund my security deposit. They knew they were in the wrong, and it's disgusting that they thought they could get away with scamming me like this. I was almost left homeless because of this scam, and I lost money from having to take off extra days from work to figure out my moving situation in such a short timeframe. Luckily, I was able to find a way better apartment with a trustworthy management team. I truly dodged a bullet by deciding not to live at Palazzo West. To anyone considering living at Palazzo West, I would advise you not to waste your time here because this apartment complex is a dump and it is run by scammers.