First of all, let me start by saying that the previous review about Yesenia must've been bribed off by someone there because one of my colleagues called about a unit over a year ago, and she refused to call him or her back because she thought they wanted a Low Income apartment but they were inquiring about builders such as for example Garden Communities as well as Ava/Avalon properties to name a couple who offer moderate income units on occasion which would mean that you earn between $100,000 - $200,000 a year, so a $7000 a month apartment might be $5500. She wouldn't call them back because she thought they were asking for Low Income property and short term rentals, which was not the case! Someone called back and got Yesenia again and she started shouting saying oh you were the one that called about Low Income or short term housing? Caller said no you must have the wrong person. This place used to be so wonderful. I've known people who have lived here for decades. What is going on with Palazzo?