Palazzo West, non-livable and overall, terrible experience. The noise between the units is the worst of the worst apartment grade, the alarms constantly go off all hours of the night and the leasing office- awful, just awful. The girls wouldn't look at you or even smile when you saw them and they ignore all emails and phone calls. I moved in and completed an inspection report... crickets. I had to file noise complaints that were completely ignored. They didn't talk or respond throughout the lease term but then blew me up when I was moving out- wanting to know what color floors I have and where is my parking space, etc. I even got a notice on my door they were checking the "cracks on the patio" and needed access..All to help them rent to the next victim to have the same problems and noise complaints that I had and the one before me had. Yeah, I found out directly from tenant before me but too late, I had already moved in. FYI- The penthouse kitchen is directly above bedroom if you live in a 1 bedroom on 3rd floor..the unit above was old and never updated so the cabinets, drawers and doors slam closed. Easy, and inexpensive fix and they promised they would fix, but never did...they never addressed the issue but instead they just keep putting new people in the same unit with the same problems . I would NOT recommend anyone live here. Save your money for a home in a building with integrity who gives a damn.