Where to begin... I lived in this building for a year. The leasing agents Chase and Tyler were very helpful and welcoming at the beginning and i felt really good about the building and the move. My year here was decent at best but be warned the entire apartment complex reeks of dog urine. They have big turf areas for the dogs to use and they say it doesn't smell because it's hosed off but believe me, it ALWAYS smells. I had a bad gnat problem in my unit and i strongly believe it was from the urine/feces in the middle of the complex. There was also very aggressive and concerning yelling and screaming in my building every week or so followed by slamming doors. My unit (one of the "premier penthouses") had a horrible sound followed by a draining noise every single time my A/C came on but maintenance said it was normal... When it came time to move out was when all the big issues occurred. I knew my lease was coming to an end so i emailed both Chase and Tyler asking when i needed to give them notice to vacate or not. No response for days. So i messaged again. No response for days. I messaged them separately, no response.I was so over it at that point that i told them I'm moving out and i needed to notice to vacate form, of course they responded immediately. I sent in the form but it ended up being a week past the 60 day notice policy but had the leasing agents responded to one of my 4 emails, it wouldn't have been late so i tried to confirm with Chase that i wouldn't be charged for the 7 days since it was not my fault. He never responded to that email. It came time to move out and they hit me with a massive bill of a 7 day prorated rate AND $600 to repaint a TINY bathroom wall. I emailed them both trying to get answers and no one responded. I ended ho having to reach out to the maintenance manager directly and he corrected the $600 charge to the appropriate charge of $60. No apology or even acknowledgment from the leasing agents/community manager. I hadn't even heard back AT ALL from Chase or Tyler at this point. I had to call the Palazzo management company directly to get any answers at all. They were no help and essentially told me that the community manager and leasing agents would not be held accountable for not responding to my emails even though they were the only contacts i had at the building. I ended up losing my entire $1500 deposit ( i left zero damage in the apartment) and having to pay for 7 prorated days that i didn't even get at the end!! They made me pay for those days but still made me move out prior to those days??? This community is so awful if you need any help other than move in help. Also as a last note, they make the property seem very secure but the back gate is broken 95% of the time so anyone can drive in at any time and anyone can follow someone through the door with a gate code. I wish i had chosen somewhere else to live. Can't believe this community feels good about taking advantage of a 22yr old who never missed a payment even in the middle of a global pandemic with no work AND they don't hold their community manager and head leasing agent accountable for NOT RESPONDING TO ANY EMAILS.