DO NOT BE FOOLED BY THE FAÇADE. DO NOT LIVE AT THE PALAZZO WEST (Aimco is property owner / manager) I have lived here for the last 11 months - June '19 Terrible security measures and a poorly-responsive, unempathetic management team are the biggest problems with Palazzo West. The management team has transitioned from one broken security system to another. For access into the community and buildings, they used to use cheap fobs that could be copied across the street at The Farmers Market for a few dollars - you'll hear countless stories of non-residents and homeless people accessing the complex. They most recently transitioned to a keypad system, which has allowed people to freely give out their "unique, private" passcodes to friends, every delivery person and any Uber/Lyft driver who enters the premises and now also have their passcodes. The west gate, which is the only way vehicles can gain access to the rear buildings is a CONSTANT headache. They used to have a security guard station at the back, but to cut costs, they removed the security house and guard all together. The gate has been broken more times than I can count and as a solution, they have often kept the gate freely open to the community on many occasions because a traffic jam forms and people have gotten very heated waiting to enter or having their tired popped by the spikes. Unfortunately, there is a significant homeless population around the area and we have seen people wander into the complex before. Instead of getting to the root problem and fixing it, management will attempt cheap patchwork (fixing the touchpad vs the software or control system) and take over a year to fix a motorized gate meanwhile jeopardizing the security of the residents. I have spoken to a number of other tenants (and you can find a lengthy thread on the Nextdoor App) who have reported numerous break-ins (even on upper floors!) and other safety concerns to management. Unsurprisingly, little to nothing has been done. My locked bike was stolen (just like many others) from within the "secure" garage and within another keypad gate. I figured the mgmt could at least supply the police with video footage of the person who cut the lock, but management informed me that the cameras were actually "not working the weekend" the bike was stolen, so they had no footage to supply. Numerous other people have had their bikes stolen. I would ask management to see if the cameras actually work and if you can access footage from a random prior date... During your tour of the complex, management will highlight the "Spa, Gym, and Common Area". What they wont highlight is that for over a month (pre-covid), they closed the yoga room and stretching area (~40% of the gym space) without a single communication about why the space was closed off and for how long. Yet another example of a lack of communication, transparency and urgency. On your tour, they'll tell you that there is free internet in the common area. What they wont tell you is that the internet is so terrible that you often cant even listen to a podcast or browse the internet let alone stream Tiger king. Speed tests have shown ~2 Mb/sec for both uploads and downloads. Of course emails to management have been met with vague responses and unclear plans for repairs "maybe in 2020..." We're not talking about new treadmills here. We're talking about more routers and a higher speed and bandwidth on the internet so people can actually use it... There is no composting or recycling; everything goes down one garbage chute. They recycle across the street at the Grove and all the neighborhoods have blue bins. If you want to provide visiting guests with somewhere to stay in the Palazzo's guest suites, look elsewhere. Our friends had made a booking months prior. Upon arrival to Palazzo, management had actually forgotten about their booking and our friends were told their room was unfortunately not cleaned and cleaning staff had gone home. After waiting several hours, they were instead offered a room with no wifi, missing light bulbs and not a single apology from management was offered. Lots of nice gardens = lots of bugs - you WILL have spiders. and if you leave out food, cockroaches and ants (luckily we have no roaches but others do...) Check the fittings of the screens / door gaps. There are some really nice people that work in concierge and maintenance but they're handcuffed from mgmt and Aimco and I do not blame them. The on site staff is often full of fake smiles and false promises and they just don't care It's not cheap to live here, and if you want to avoid constant frustrations and recurring fears of break-ins, look elsewhere.