Keep in mind that Palazzo offer a whopping $ 500 to people whose reviews they like. Do not be fooled by the guard and front gate: this is not a secure community. Vehicles are vandalized and broken into in the parking garages, and apartments are burgled. The smiling faces will show you the exercise room, pool, manicured courtyards and remodeled apartments. However, they will deliberately conceal from you that W 3rd Street is a major route for Paramedics and Fire Trucks: if you move in, look forward to hearing loud sirens and horns at all hours of the day and night. This is complemented by police cars, police helicopters, and many, many cars, motorcycles and trucks with aftermarket exhaust systems which make lots and lots of noise. Carpets and carpet pads were replaced with very thin (1/16") vinyl flooring, and they saved themselves money by not installing sound absorbing materials, so look forward to hearing lots of noise from people walking quite normally in the apartment above you. Although they are fully aware of this, if you complain about it, you will be told that you must get "verification" from the "courtesy patrol", which may arrive promptly, or perhaps in 30 minutes, perhaps 60 minutes, or they may tell you that they are busy and cannot come. Despite this obstacle, the "courtesy patrol" "verified" excessive noise no less than six times from the apartment above me, which included multiple people jumping up and down on the floor, even causing the dishes to rattle in the kitchen cabinets. What did management do after that ? Absolutely nothing ! One person in my building bought a parrot which shrieks and squawks incessantly. After complaining to the "courtesy patrol" about this for more than a year, and even after the property manager saw and heard the bird himself, absolutely nothing was done. The genius property manager actually wrote this to me "I cannot continue to inconvenience this resident when we cannot verify the disturbance." Hmmmmm.......... He cannot "inconvenience" the person who is making all the noise ? This would be pretty strange anywhere else, but it is considered normal at Palazzo ! When I complained directly to the Vice President of Operations about this, guess what he did ? He told me to call the "courtesy patrol". Look forward to inflated water and sewer bills. Call the office to complain and they will tell you to call their billing company, Conservice. Guess how much cooperation you will get from Conservice ? If you refuse to pay the portion of the bill which is excessive and not actually due, you will incur a "late payment fee" of $ 150 every month. They increased the monthly trash collection fee by 600 %. When I asked about this, I was told that the City forced them to change trash collection to Athens Services, who increased collection costs substantially. (In fact, Athens Services had been collecting the trash all along. People who lie have to try and remember too many things). I was told that they were working with a "recycling consultant", that there is no charge to collect recyclables, and that the collection costs would be under control as soon as the recycling program was implemented. However, 1 1/2 years have passed, and the cost is higher than ever before. Even worse is that some people diligently separate recyclables and take them to recycling containers in the filthy, stinking trash room in the garage, which has never been cleaned. The reality is that there is no recycling: all of the trash and recycling bins are collected by Athens Services and emptied into the same trash collection truck. The courtyard lights in building 3 and the lights between buildings 3 and 4 have not worked for 4 months. I submitted repeated "service requests" after which the lights worked for a day or two, then stopped working again. If you have any problems here, do not count on them ever being addressed or resolved. It follows that not many people renew their leases, so management just string complaints out until the lease is up. I call this company a culture of misrepresentation, dishonesty, lies, and thieves. Run, don't walk !