I can't speak for the palazzo west because I lived at the palazzo east. But since it's the same corporation, and they under the same management you should expect the same service. So here is what I have to say: FYI I was never disappointed enough to ever leave a bad review for any business, so you can only imagine how disappointed I am. DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some friendly advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!