Have been living here for almost 1,5 years. I really enjoy the location, everything I need is close by- the grove, Whole Foods, Trader Joe's and etc. A very nice and safe place, a beautiful swimming pool, gym, nice yards with the fountains, coffee in the lobby twice a day. OFFICE: the only person who's been always super helpful and attentive is Olga Kononova, resident relation manager. Everything I ever asked her to help me with she would do asap and would take it under her control until it's done so I've always been relaxed and sure I'll get what I need. I wish all the managers in palazzo were that way. BAD: I have moved to another apartment where I got no phone reception at all. And all the wires were cut down after the renovation so I had no chance to even use the wifi. I asked the property manager to help me with this question but it took them 2 WEEKS to come and fix it. Again if Olga hadn't taken it under her control I wouldn't have got my internet at all. Also be ready- when you move out of palazzo they'll charge you for every single spot or hole on the wall in your apartment and it's gonna cost you quite a lot.