This is by far the the worst, most over priced place I have EVER LIVED. I knew it was expensive when I moved in, but I was expecting good security and a nice staff. To the contrary. I have never written a review in my life, but I felt at liberty to notify the public. The staff that work at the Palazzo west could care less about you as a resident. For 6k a month I would expect at least basic security. They have 1 rude women working the front gate, that doesn't want to be disturbed and refuses to leave the guard station. I had an incident where my "fob key" was not working, so I notified her and she was so rude to me. I couldn't get in the building without her, and she made me feel like a pest, and I was bothering her. The staff is not pleasant to deal with, although are initially when your moving in. I would STRONGLY suggest you look elsewhere. The only perk to the Palazzo West is the location. Save your money, and time.