Mason B

Consumers beware. AIMCO solicits positive online reviews by maintaining a partnership with an entity named ******** Associates that sends residents an email after move-in/service requests. This email promises entry into $500 prize drawings, a clear attempt to influence online reviewers. In response to this practice, I've reported AIMCO to the **** If you do end up leasing at an AIMCO community, make sure you require them to disclose their advertising and customer complaint protocols, because their business model is to sell an inferior product to the public based on a dual cost-saving strategy of skimping on operations and using solicited ratings to lower cost of sales. You will regret signing a lease with one of their communities, trust **** leased at an AIMCO community called Meadow Creek.Meadow Creek failed to turn over my unit in working condition. In a short period after taking over the unit: 1) the dishwasher flooded the kitchen because a drain hose was improperly installed; 2) the shower head leaked, spraying water on the bathroom ceiling and onto the floor; 3) the toilet had a large leak under the valve too obvious to miss, and the aging hardware in the tank required constant attention, often between individual flushes; and 4) the water supply to the washer was improperly installed so that only scalding hot water was available, regardless of the setting. Later, I also discovered a leaking pipe in a hall closet that posed a mold risk. Also, none of the doors inside the apartment would shut--like the person who painted couldn't be bothered to install the hardware correctly. I've never seen such mediocre execution. The first stretch was spent submitting service requests, which were required on a regular basis for the first few months.One day someone barged into the unit without knocking and startled me when I was in the bathroom. I worried that it was a break-in, and ran into the living room wrapped in a towel. It was a contractor that management dispatched to install a new refrigerator/dishwasher. I've never seen a landlord anywhere in the world enter a unit/dispatch repairperson without giving the tenant at least a 24-48-hour notice, precisely because any decent landlord (read: decent person) would like to extend the courtesy of not barging in on someone using the bathroom, undressed, etc. Note that I did not order this maintenance--Meadow Creek dispatched them without my knowledge. Once the appliance installation was underway, the contractors had to be reminded multiple times to wear a mask. Boulder was under a mask mandate at the time (still is as of this writing), and I interpreted their insouciance as not just garden-variety irresponsibility, but also a representation of how little respect Meadow Creek/AIMCO has for their tenants.I've called the front office multiple times and filled out multiple quality surveys pertaining to Meadow Creek's poor performance regarding the apartment handover, sloppy maintenance performance, and impolite/irresponsible violations of the mask mandate inside my unit. I received one week-late email from the community manager, ****, in response to an email about the unit handover debacle (which was pointless by the time he replied), but no other response of any kind or any effort to show good faith that they were at least trying to fulfill their responsibilities in a diligent manner. Pure contempt for tenants.After more episodes of maintenance personnel refusing to wear masks while fixing the endless water leaks in my unit, I reported Meadow Creek to the Boulder County Health Department.When I posted an online review about AIMCO-Meadow Creek on Yelp here--https://www.yelp.com/biz/meadow-creek-apartments-boulder--someone from AIMCO posted a misleading response containing information that implied 1) that I had put in a work request prior to the person coming into my unit unannounced (trying to imply it was my fault, and 2) that their community had not violated the mask mandate. Note that this is a company that solicits online reviews via unethical practices also attempting to obfuscate their role in negative customer experiences.Until ********************** can run their communities competently and show respect for their customers, I'd highly advise renters to steer clear.