Cari C.

This place is an absolute joke. I've lived here for almost three years and still the management and customer service experience is awful. Are the apartments in a great location at a fairly decent price? Of course! So, if you expect nothing in return for your rent besides a roof over your head then this is the perfect place for you. We've gone to the leasing office numerous times about pool maintenance - no trash cans in the bathrooms therefore feminine products left behind, dirty paper towels. Also only one trash can for the whole area (back pool) where as the front pool has at least 2 or 3. For over two weeks now the gas grill has been filled with coals because someone decided they preferred this over the gas provided. You pay for a trash valet as well, again completely fine if rules and standards were followed. For two years the person next to me has sat her trash outside with no trash can and no matter the time of day. Again Mgmt ensures these people we be written up and that they monitor this type of thing. I've never once seen a notice on a neighbors door and I highly doubt they keep doing it while also receiving a fine every time. Parking, though this has slightly improved over the years it is also not monitored. People constantly park where they're not supposed to or in others designated spaces with no penalties. Maintenance issues - for over two months the side of my complex had bees eating through the wood. Notified the front office numerous times and still nothing was done. It was not until my neighbor downstairs apt was full of bees and her and her pet were being stung that they decided to do something. Even after the issue was resolved poison remained all over the stair rail until it was eventually washed away by the weather and simply over time. We also had our air condition go out in the middle of the summer last year. It took two days and me going to the office in person to finally get an update from someone on the new unit and demanding another temporary unit put it place to keep the apt at a reasonable living temperature. And last but not least the overwhelming amount of pot I constantly smell. Have a great time, do whatever, I just don't want my apartment smelling like it. Over the past month I've witnessed a gentlemen who openly sits outside to roll his joints. Again do what you want but not out in broad daylight and not in a community where kids are constantly playing. Again I'd like to reiterate, the location and price are great, hence why we continue to stay as we save for a home. But a certain amount of customer service is expected. Not asking anyone to jump through hoops but the basics at the end of the day would be greatly appreciated.