I have been a tenant in this apartment community for over 2 years now. While the apartments are ok and ample size, the overall service of the community is what I've struggled with over the years. The office does not return phone calls or e-mails in a timely manner or at all in most occasions. Often I have to follow up numerous times to get a response. The property manager isn't even onsite and she has been quite difficult to deal with. Shortly after moving in, I had to move units because my neighbor above me was extremely loud late at night preventing me from sleeping. The office would not help me in any manner other than allowing me to transfer units which I was charged a transfer fee for. Now a year later, I have new neighbors next to me that must have an extremely large television and sound system and have no respect for their neighbors. I have left voicemails in the office with no return call. I called the police once and no one came. So after months of listening to this, I had my final straw. I can't take it anymore so I reached out for assistance. The property manager listed online no longer works there so I reached out to the area property manager (Shequoia) who only forwarded my e-mail to the new property manager (Tiffani) who has been so unresponsive and difficult. We've been e-mailing for weeks...usually with me having to follow up every couple days for a response and she's so short and rude. She insisted that I allow them to make an effort to rectify the situation first but nothing has changed. I have begged to be released from my lease just a few months early and they refuse to do so without charging me a termination fee. I have been more than a good resident for 27 months now and no common courtesy has been shown to me. I am extremely disappointed in the service we receive as residents and will not recommend this complex or company to any friends.